Production Application Support with Payments or Treasury Domain

As an experienced professional with a Bachelor of Commerce/Business education, you have an exciting opportunity to join FIS, a leading fintech solutions provider that impacts markets, companies, and individuals globally. In this full-time role, you will have continuous interaction with clients across the APJ, EMEA, and US regions, contributing to the advancement of the world of fintech. **Role Overview:** - Continuous interaction with clients located globally across the APJ, EMEA, and US regions. **Key Responsibilities:** - Daily communication with staff from leading banks and corporates to provide financial software solutions. - Real-time assistance for business-critical products, troubleshooting, and in-depth analysis of reported problems. - Providing in-depth product support to FIS clients by resolving incoming inquiries. - Responding to customer product inquiries via telephone, written internet-based email, or chat sessions. - Resolving customer concerns related to installation, operation, maintenance, or product application matters. **Qualifications Required:** - 2 to 4 years of experience in production application support. - Basic knowledge/experience working with Microsoft Windows Operating System and/or Linux. - Good knowledge of Cloud platforms such as AWS/Azure. - Excellent interpersonal and communication skills. - Flexibility to work in 24/7 rotational shifts. In addition to a challenging role, FIS offers you extensive health benefits, including a Family Protection Plan, best-in-class career mobility options worldwide, award-winning learning offerings for career development, an adaptable home-office work model, and the opportunity to collaborate with global teams and clients. If you are passionate about fintech and ready to make an impact in your career, consider joining FIS and be a part of a diverse and inclusive team that celebrates success together. *Privacy Statement:* FIS is dedicated to safeguarding the privacy and security of all personal information processed to provide services to clients. For specific information on how FIS protects personal information online, refer to the Online Privacy Notice. *Sourcing Model:* Recruitment at FIS primarily operates on a direct sourcing model. A small portion of hiring is through recruitment agencies, and FIS does not accept resumes from agencies not on the preferred supplier list. FIS is not liable for any related fees for resumes submitted to job postings or employees. #pridepass,