Production and Support Engineer

• Responsible for monitoring ETL jobs across multi-domain enterprise data warehouse. Ensuring data is delivered on-time and accurately. Owning resolution of any issues and ensuring proper root cause analysis is documented.
• Diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
• Being accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications
• Carrying out programming and debugging duties (develop queries/reports of varying complexity, fix programmatic issues)
• Researching, recommending and implementing changes to batch ETL jobs
• Create operations and support-related documentation

• Ready to work in Shifts

  (24x7 support 3 shifts)

Required Skills

• 2-4 years of IT experience
• Advanced skill in configuring and supporting software applications
• Good knowledge in writing complex

  SQL

  queries
• Experience with object-oriented language (

  python

  is a Plus)
• Strong understanding of job orchestration tools like

  Jenkins

  and/or

  Airflow

  , code repository tools like

  Git

  and/or

  Bitbucket

• Strong software development and debug/troubleshooting skills
• Advanced ability to research, analyze and recommend improvements to the organization's use of the software applications
• Advanced skill in creating and maintaining technical documentation

Nice to Have Skills:

• Prior Production Support experience
• Working knowledge of Spark and

  AWS

  technologies like

  S3

  ,

  Lambda

  , and

  Step Functions

• Working knowledge of

  Agile

  methodologies and ticketing tools like

  Jira

• Working knowledge of incident management systems like

  ServiceNow

  and/or

  PagerDuty

Interpersonal Skills

• Effective in building relationships with all functional units of the organization
• Working ability to effectively recognize and manage interpersonal communication needs
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
• Able to work independently or as part of a team
• Works under pressure and is able to manage competing priorities
• Meets or exceeds expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure
• Effective communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization