Product Support - Service Now, Splunk, Log Analysis - 3-5 Years - Indore

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Client Relations Manager to join our ever evolving Global SMB Partnerships Team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Product Support team is focused to provide excellent level of technical and product support to integrated merchants and partners with Worldpay Total Solution.

What you'll own

• Ensure service level agreements (SLAs) are met on each Salesforce Case

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• To register and classify received issues as cases and to undertake an immediate effort in order to restore customer reported issue as quickly as possible.

• Maintain overall ownership of reported issues ensuring that resolution is provided within the SLA

• Ability to multi-task and stay organized in a dynamic work environment.

• Maintain overall ownership of reported issues ensuring that resolution is provided within the SLA

• Provide technical/ customer support via phone, email and web based tools.

• Keep customers/ merchants informed about their Incidents' status at agreed intervals

• Advise customers regarding the product's proper use and address specific user issues.

Where you'll own it

You will own it in our Vibrant Office Locations as Indore hub.

APAC

With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

• Broad knowledge of Worldpay Total and Integrated Payments and related services; in-depth knowledge of products and services for which team(s) provide support

• Excellent analytical, decision-making, problem-solving, team-building, conflict management, negotiation and time management skills.

• Knowledge of Payment domain is good to have.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Able to work whilst heavy work load and comfortable with rotational shifts.

• Ability to work both independently and in a team environment

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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