Product Support Representative with Investment Banking Domain (US Day Shifts)

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Product Support Representative with Investment Banking Domain (US Day Shifts)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS™ Commercial Loan Servicing (CLS) a.k.a ACBS is a comprehensive software platform used primarily in the banking and financial services industry to manage the entire lifecycle of commercial loans.

This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of designers & developers with vast product knowledge.

What you will be doing

This position is within Lending – CLS product group. As a Product Support Representative you will be responsible to:

• Provide in-depth product support to ACBS clients by resolving incoming inquiries.
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoot problems with malfunctioning software applications and recommends corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreate client issues in a test environment, Identify/document how applications and systems interact to support business processes.

This position is for Chennai location and need to work in US Pacific timezone.

What you bring:

Knowledge / Experience

• Min 5-7 years of experience on CX support/ product support/ technical support.
• This is more over functional support role.
• Domian: knowledge on ACBS or LoanIQ or Commercial Lending required.
• Establish strong relationship with clients.

• Good Communication skills
• Quick learner and flexible to work in regular Night shifts.
• Strong analytical skill.
• Strong troubleshooting skills.

Skills

• Excellent verbal and written communication skills
• Demonstrated expertise at working with technical and business experts from clients, including traders, compliance users and investment bank
• Experience analysing and understanding functional requirements, issue statements.
• Strong problem solving, debugging & analytical skills, ability to work independently with minimum guidance
• Good team player
• Self-motivated and self-learner
• Ability to work independently, take ownership, lead and drive
• Willingness to work across all areas of product life cycle, from requirements gathering to unit testing and application deployment

Qualifications

• MBA Finance, B Tech, etc (Any bachelor’s degree (B Tech, BE, BCA, BCS) and/or MBA Finance)

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail and quality focus
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you

• A multifaceted job with a high degree of responsibility, visibility and ownership.
• An opportunity to work with one of the fastest growing segments and products in the capital markets space with great opportunity for growth
• Strong exposure to the exciting lending space, with excellent learning opportunities.
• A broad range of professional education and personal development possibilities – FIS is your final career step!

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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