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Sabre Corporation
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Product Support Analyst I - VIP

Product Support Analyst I - VIP

Sabre Corporation

0 years

0 Lacs

bengaluru karnataka india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

diagnostic tools ms office applications customer support

Work Mode

On-site

Job Type

Full Time

Job Description

Product Support Analyst

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Daily Duties

Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
Develop and maintain positive customer relations by delivering outstanding customer service
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Job Requirements

Experience in providing customer support
Excellent English communication (Oral and Written)
Strong customer service focus and problem-solving ability required
Good computer software skills and multitasking capabilities
Proficient in MS Office applications
Ability to work independently as well as in a team
Flexibility in working hours. Ability to work different shifts, which may include weekends

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Product Support Analyst I - VIP