Product Services - Analyst

Job Description

JOB SUMMARY AND RESPONSIBILITIES Be a part of a dynamic team within Transaction Banking Operations in support of new products being developed for global business Cultivate a data driven decision making culture for the organization, such as using data to identify inefficiencies and risks that drive critical investment decisions Help develop automation plans for end state metrics defined by the business and support team to become BI / AI center of excellence for the Operations organization Ensure our operations team feels empowe'red, efficient and heard as the team helps shape how new products and features get launched. Work alongside key stakeholders such as Compliance, Legal, Engineering and Risk in the implementation of new products and services to deliver TxB Roadmap and Business targets Identity data requirements and partner with Engineering to stand up real time (or close to real time) KPI and KRI framework and reporting SKILLS AND EXPERIENCE WE ARE LOOKING FOR: BASIC QUALIFICATIONS bachelors degree with 3+ years of professional and relevant experience in Operations and Operations management Experience in Project Management and process re-engineering Experience in participating in the Software Development Life Cycle leveraging Agile Methodology tools, in a BA and SME capacity. Skills include including Requirements Documentation, Business Analysis, Testing and Production Go-Live Governance Understanding of AI / BI / RPA. Proven analytical skills, problem solving ability, and a control mindset paired with meticulous attention to detail we'll-developed organizational skills Ability to work across regions and functions, preferably in the Financial Services industry Attention to detail and ability to work within tight timelines to deliver practical solutions PREFERRED QUALIFICATION Experience in change management, process re-engineering or product/feature launches Candidate must be proactive, enthusiastic and team oriented Experience in Transaction Banking, Client Implementation and Onboarding, Client Servicing and Payment Processing Servicing Familiarity with project tracking tools like JIRA or Confluence Able to adapt to changes and new challenges Strong written and verbal communication skills Strong leadership skills to influence and drive deliverables Able to oversee people, processes, and functions Lean Six Sigma certification or exposure to process improvement frameworks