Product Owner - Property and Causualty

As a skilled and customer-focused Product Owner (PO), you will be responsible for leading the design and development of a Portal. Your expertise in building consumer-facing digital platforms, particularly in the consumer warranty insurance or after-sales space, will be crucial for this role. Your key responsibilities will include owning and managing the product backlog for Consumer Warranty offerings, gathering insights to define project needs and specifications, and working closely with business stakeholders to prioritize features, enhancements, and integrations. You will be translating business requirements into user stories with detailed acceptance criteria and collaborating with UI/UX teams to create intuitive front-end interfaces. Additionally, you will coordinate with technical teams for API design, system integration, and performance optimization. Leading sprint planning, backlog grooming, and review sessions in Agile/Scrum environments will be part of your routine tasks. It will be your responsibility to ensure timely and high-quality delivery by monitoring progress, risks, and dependencies closely. Acting as the voice of the customer, you will continuously gather feedback to enhance the product and maintain product documentation, roadmaps, and training material for both internal and external users. To qualify for this role, you should hold a Bachelor's degree in Engineering or a related field; an MBA or equivalent experience would be a plus. With a total of 12+ years of experience, including 6+ years in product ownership or business analysis roles, preferably in digital products or consumer portals, you should have a strong understanding of Consumer Warranty, Insurance, or After-Sales Support domains. Your hands-on experience with Agile methodologies, such as Scrum/Kanban, and your ability to work with cross-functional teams will be essential. Familiarity with customer portals, CRM systems, and claims processing workflows, as well as exposure to API-based integrations and third-party service provider platforms, will be advantageous. Excellent communication, stakeholder management, and documentation skills are required for this role. Proficiency in tools like JIRA, Confluence, ADO, Wiki, Figma/Miro, Postman (basic), and MS Office is expected. Preferred qualifications for this role include being a Certified Scrum Product Owner (CSPO) or holding an equivalent Agile certification. Experience in warranty or insurance products in consumer electronics, automotive, or durables industry, along with prior experience in building platforms involving user onboarding, ticketing, and document workflows, will be considered a plus. An understanding of compliance, data security, and role-based access controls would also be beneficial.,