Product Owner

JobTITLE:

Product Owner

General Summary:

The Product Owner is accountable for maximizing the value delivered by the Intelligent Process Automation (IPA) platform. This role owns the product backlog and ensures that features delivered align with the established product roadmap, enhance user experience, and meet business goals. This role will be reporting to the Manager, Product Management and collaborates closely with Product Managers, Designers, and Engineers to translate strategic direction into actionable development work.

Key Responsibilities

• Deliver features and enhancements that align with the roadmap and strategic goals defined by Product Managers.

• Serve as the liaison between Process Owners and IPA Engineering team to analyze, build and deploy Automated solutions.

• Conduct process walkthrough and data capture sessions with identified process owners to gain an understanding of each opportunity for process automation.

• Perform As-Is process analysis of targeted workflows across a diverse set of enterprise and proprietary applications.

• Review analysis with Technical Leads for feasibility and technical dependencies

• Provide recommendations for process improvements as part of automation, or as pre-requisite to automation.

• Translate features and requirements into clear, testable user stories with well-defined acceptance criteria.

• Lead backlog grooming sessions and make day-to-day decisions on trade-offs, scope, and acceptance criteria to ensure timely delivery at the story level.

• Work closely with Product Managers, Designers, and Engineers to deliver impactful features. Facilitate alignment across teams to ensure smooth execution.

• Identify and proactively resolve blockers that may impede development progress or delivery timelines.

• Prepare and execute Pre-Product/User Acceptance Testing (UAT)/ HyperCare activities prior to production adoption.

• Assist Product Managers with rollout strategies including training, documentation, change management, and feedback loops.

• Ensure backlog items reflect user needs and business objectives through continuous engagement with stakeholders and analysis of feedback.

• Maintain a prioritized backlog based on customer value, usability, and business impact.

• Partner with Product Managers to analyze product performance and user behavior, driving iterative improvements to the roadmap and backlog.

• Maintain shared documentation such as FAQs, templates, and self-service guides.

• Conduct enablement sessions and walkthroughs to reinforce best practices and promote adoption of automation solutions.

KEY COMPETENCIES

• Ability to work independently and think critically while executing primary responsibilities.

• Strong communication skills along with the ability to effectively collaborate with cross functional teams.

• Experience with Intelligent Automation platforms (e.g., UiPath, Automation Anywhere).

• Ability to make quick, informed decisions to maintain delivery momentum.

• High attention to detail and organizational skills.

• Customer-centric mindset with a focus on delivering value.

Required Education, Certifications, and Experience

• Bachelor s or higher in Business, Computer Science, Engineering, or Information Technology.

• 4 6 years of experience in product ownership, business analysis, or operations, preferably in customer-facing technology or automation.

• Strong understanding of Agile delivery models and backlog management.

PREFERRED QUALIFICATIONS

• Experience in Healthcare Technology platforms in a cloud based and Software as a Service Environment.

• Exposure to AI/ML concepts, intelligent document processing, and OCR.