Product Implementation - Configuration

As a member of the implementation team, your role will involve supporting and leading end-to-end client product implementations under the guidance of Managers. You will be responsible for ensuring delivery quality, timeliness, and guiding the team towards successful outcomes. **Key Responsibilities:** - Lead the execution of product implementation plans to ensure on-time, on-budget, and high-quality delivery. - Guide and mentor a team of Implementation Engineers/Configuration Analysts, ensuring adherence to defined processes. - Identify risks and dependencies in the implementation lifecycle and proactively resolve them. - Utilize implementation experience to build and refine tools, templates, and reusable assets. - Estimate efforts, define ETAs, and ensure delivery compliance with SLAs. - Act as the voice of the customer, providing actionable feedback to product and engineering teams. - Manage client demos, escalations, and issue resolution in collaboration with Lead II and Project Managers. - Drive customer satisfaction and continuous improvement. - Set and track OKRs for self and team, ensuring alignment with organizational goals. - Serve as the communication bridge between clients, internal stakeholders, and delivery teams. **Measures of Success:** - Timely and successful implementation of client product requirements. - Improved client satisfaction and reduction in grievances. - Achievement of quarterly/yearly OKRs. - High adoption and usage of implemented product features. - Adherence to process, coding, and design standards. **Outputs Expected:** - Ensure structured and seamless product implementation aligned with client requirements. - Provide technical leadership and guidance to implementation teams. - Coordinate across functions for smooth handoffs between configuration, integration, conversion, and testing teams. - Support onshore and offshore collaboration, including sprint demos and environment promotions. **Mandatory Skills:** - Understanding of DevOps, CI/CD, and build/deploy tools. - Familiarity with Cloud platforms (AWS, Azure, Google Cloud). - Experience with containerization (Docker, Kubernetes). - Quality & Compliance - Knowledge of configuration best practices, code reviews, and automation tools. - Documentation & Reporting - Ability to maintain gold environments, track configuration activities, and provide status reports. **Preferred Skills:** - Exposure to configuration promotion through multiple environments. - Understanding of integration and conversion workflows in healthcare systems. - Prior consulting or client-facing implementation experience.,