Product Expert-Trading, ACX, Associate

Job Description

About this role Required Experience: 4-7 years of experience in financial services, with the following capabilities: Analytical approach Basic or intermediate coding and programming skills Verbal and written communication Critical thinking Multitasking and time management Purpose and Scope: Every day, Client Success Specialists tackles the hardest, most sophisticated problems in FinTech. We apply our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy. Our team is known for being industry experts with a reputation for getting the job done. As a team of 170+ strong globally, we Deliver outstanding client service to users, every time Solve difficult problems by providing innovative solutions Collaborate with others because we know we can do more together Learn every day, question everything, and embrace change Foster a fun, innovative team environment Key Responsibilities: Provide hands-on service to empower our clients to run their businesses on Aladdin : You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills. Use technology to solve problems : We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better. Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product : We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention. Work on a global team, with a local presence : Our support model follows the sun - if a market is open somewhere in the world, so are we. You will get to work with teams across the world, while engaging with a vibrant local team. Our benefits . Our hybrid work model . About BlackRock . .