Product Designer D2: Bizapps

Job Description

About the role: The Product Designer will be responsible for conceptualizing and developing a variety of internal tools (For business teams like Post-sales and customer success) and AI agents. These tools are strategically built with scalability in mind, with a roadmap to evolve into customer-facing solutions that empower Customer Success Managers (CSMs) to drive deeper engagement and collaboration with customers. The ideal candidate is a creative, driven, and skilled designer with a strong desire to learn. Responsibilities : Collaborate with the Whatfix Business Applications team to conceptualize internal tools that support various Whatfix teams and have the potential to scale into customer-facing products. Work with product managers, developers, and stakeholders to understand business goals and user needs. Conduct user research, usability testing, and data analysis, and apply insights to enhance product experiences. Partner closely with the centralized design team on multiple projects, primarily with BizApps. Stay updated on current design trends and best practices. Proactively incorporate new and emerging AI trends into your work. Learn about the Whatfix brand, its design language, and its suite of products. Qualifications : 2-4 years of full-time design experience, preferably SaaS A Bachelors or Masters degree from a full-time design course at institutes like NID, IIT, or NIFT is preferred. Strong portfolio of design work (1-2 case studies that best represent skills) Excellent communication and collaboration skills Ability to work independently and as part of a team Proficiency in Figma or similar design tools Knowledge of HTML and CSS Passion for learning and a willingness to take on new challenges