Process Trainer

Job Description

Job Description - Learning Services Specialist (Product Trainer): Training Development and Delivery: Design and develop training programs and workshops that address specific business needs Deliver engaging and effective training sessions using a variety of instructional techniques and formats, including role-playing, simulations, team exercises, group discussions, videos, and lectures Update and enhance existing training materials to ensure content is current and relevant Driving OJT/Nesting for the new hire class post classroom training meeting set KPI and throughput Coaching: Provide guidance and support new team members Serve as a subject matter expert and resource for other trainers and staff Foster a positive learning environment and encourage continuous professional development Needs Assessment: Conduct training needs assessments to identify gaps in knowledge and skills Collaborate with department heads and management to understand specific training requirements and objectives Administrative Tasks: Maintain accurate training records and documentation Manage training schedules, logistics, and participant enrollments Ensure compliance with company policies and industry regulations related Eligibility- Bachelor's degree in any field Minimum 4 year in International BPO Working currently as Learning Specialist min 1.5 years Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) Excellent verbal and written communication and active listening skills Willing to work in rotational shifts and from office