Process Specialist

1 - 10 years

0 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Hi,

We are Hiring!

Location: Pan India

Interview process: F2F in Chennai.

Role: Process Specialist

Experience: 1 to 10 yrs

JD:

Job Responsibilities:

  • Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.
  • Deliver on day-to-day process targets in meeting Customer SLAs.
  • Interact with clients as per business requirements.
  • Eye for detail and report out quality measures for the process, also flag key risks if any.
  • Handle process queries and Quality Auditing, upon expertise gained and certification for the same.
  • Ensure Compliance and controllership.
  • Follow the governance mechanism established with the client.
  • Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.

Work experience, Education Qualification & Soft skills:

  • Bachelor's degree in commerce, business administration or business management is preferred based on businesses aligned.
  • Minimum B2 level or equivalent in French from any renowned university is mandate.

Interested Kindly share your CV with [HIDDEN TEXT]

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