Process Quality Associate

Botree Software

4 - 8 years

8 - 12 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

qms quality system management internal quality auditor cmmi qms implementation sdlc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Work closely with the Head of InfoSec & Process Quality to define, implement, and institutionalize process quality frameworks in line with industry best practices.
Assist in setting up and maintaining a Quality Management System (QMS).
Conduct compliance checks, internal audits, and process reviews to ensure adherence.
Facilitate the collection and analysis of metrics, trends, and benchmarks to drive improvements.
Identify process gaps and propose pragmatic, value-driven improvements.
Support change management by engaging with cross-functional teams, addressing concerns, and building buy-in for process initiatives.
Contribute to the creation of process documentation, SOPs, and training materials.
Provide feedback to improve efficiency, productivity, and quality across service lines.

Qualifications, Experience & Skills

A bachelor's degree in computer science, information technology, or a related field.
Strong problem-solving skills with the ability to challenge the status quo.
Excellent communication (verbal and written) and stakeholder management skills.
Ability to work independently and collaboratively with cross-functional teams.
Change management mindset ability to influence and gain acceptance in environments resistant to process adoption.
Detail-oriented with a passion for driving quality and continuous improvement.

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