Process Manager

Process Manager

About Mastroke :

At Mastroke, we dont just run digital campaigns we craft digital breakthroughs. Founded in 2019, we've grown into a 100+ strong team of creatives, strategists, and marketers driven by one bold mission: to empower people and businesses to grow fearlessly in the digital era.

We specialize in building performance-driven strategies across paid ads, social media, content, and branding all designed to move the needle, not just the metrics. Whether you're a startup or an enterprise, our full-funnel solutions help you scale with clarity, creativity, and confidence.

Why Join Mastroke?

Role Overview

This is a high-ownership role designed for someone who thrives on structure, clarity, and optimization, and can operate across marketing, delivery, and strategy functions.

Key Responsibilities:

Process Design & Optimization

Map, analyze, and improve existing workflows for cross-team efficiency (Marketing, Design, Content, Development, Strategy) Develop scalable frameworks for recurring operations using Agile and Lean methodologies Standardize processes via SOPs, Notion docs, and internal audits

Performance Monitoring & Reporting

Agile Program Management :

Tooling & Automation Ownership :

Research, evaluate, and roll out tools that automate repetitive tasks or improve tracking/reporting Pilot AI tools (e.g., Notion AI, Zapier, ClickUp AI, n8n, Make, etc.) to optimize team productivity Work with department leads to train teams and standardize tool usage Documentation & Governance Own process and SOP documentation, version control, and audit trails Drive compliance with SOPs and ensure clear handoffs across departments Run quarterly process reviews and process adoption health checks Required Skills & Competencies Strong grasp of Agile (Scrum/Kanban) and Lean methodologies Proven track record in process improvement, operations optimization, or program management High proficiency in project management tools (JIRA, Confluence, Asana, ClickUp, Trello) Working knowledge of dashboards & data visualization (Google Data Studio, Power BI, Looker Studio) Experience with automation or AI tools for process enhancement (e.g., Zapier, Notion AI, n8n) Excellent interpersonal and documentation skills to drive alignment and adoption across teams Strong analytical thinking and the ability to translate insights into action

Preferred Background :

2-5 years in Process/Operations/Program Management roles within digital-first or fast-paced environments Bachelor's degree in Business Administration, Marketing, IT, or a related technical field Mandatory: Certified Scrum Master (CSM) or equivalent Agile certification Exposure to CRM platforms (Zoho, HubSpot), productivity suites (Notion, Slack), and analytics platforms Experience collaborating with marketing, product, creative, and analytics teams

Perks and Benefits: