Job
Description
Hello go-getter We know that a business only thrives if our people are thriving. That"™s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You"™ll make an impact by: To provide support for AIS Platform components deployed in production environment and non-production environments. L1 support is responsible for incident management, and first point of contact for customers who report issues. They receive customer queries via MyIT ticket and acknowledge the incident. L1, L2 support will cover Incidents and Standard Service Requests, follow standard documented processes to resolve incidents such as password reset, firewall requests etc. Logging, triaging, prioritizing, tracking, and routing incidents reported by users, customers. General alert monitoring, reporting, and escalations to L3 team. All Production incidents need to be escalated to L3 team. Responsible for customer interactions and responding as per SLAs. Resolution of requests and problems submitted by Citizens and Platform issues. Standard Service Requests categories are Citizen components not working or deleted in non-Production environments. Create new citizen, Delete existing Citizen, existing citizen access change. Create SFTP users. Whitelisting of Citizen IP addresses, Application/ System connectivity issues. The priority order of support would be Incidents, Service Requests. Need to provide AMS support (24*7). Provide Level 1, 2 support to clients using Azure Integration services. Monitor and respond to alerts generated by Azure Integration services. Troubleshoot and resolve issues related to Azure Integration services. Escalate issues to Level 3 support as required. Document all support activities in the ticketing system. Participate in on-call rotation as required. You"™ll win us over by: 2+ years of experience in a technical support role. Experience with Azure Integration services. Basic product knowledge of Cloud Computing and Azure services like Virtual Networks, Integration service environment, Logic Apps, Function Apps, Application Insights, Log Analytics Workspaces, Virtual machines, Key Vaults, Azure DevOps and Pipelines. Good understanding of Linux and Windows Operating Systems. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you"™ll also get to visit other locations in India and globe, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We"™re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.
