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Infosys BPM Limited
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Process Executive

Process Executive

Infosys BPM Limited

0 years

|

0 Lacs

pune maharashtra

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

bachelor's degree communication skills negotiation

Work Mode

On-site

Job Description

Key Responsibilities:

Handle User customer escalations and formulate actions to resolve any concerns and ownership till resolution
Ensure Customer Service Level Agreements are met
Respond to customer enquiries in a timely and efficient manner
Ensure appropriate documentation of the interaction on the customer s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines

Technical Requirements:

Good oral and written Communication skills
Target oriented
Good Analytical and Reasoning ability
Client Customer interactions negotiation skills

Preferred Skills:

DATA

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Infosys BPM Limited

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