iTech India Tirunelveli

Role & responsibilities Monitor all transactions and ensure compliance with quality regulations and maintain effective relationships with clients . Follow-up on issues/queries/clarification respective to assigned Client/Carrier internally with Team Lead and get it closed on Client portal. Secure information by completing database backups. Providing accurate and timely information to customers regarding products, services, and policies. Perform quality check assessment on all processes of various associates. Playing a vital role with co-workers to deliver the customer expected deliverable. To be self-learning all new assigned Clients/Carriers in a limited time frame. Maintain customer confidence and protect operations by keeping information confidential. Maintain all required data/report such as Production/Queries of his individual on daily basis. Should perform multi-tasking in other assigned projects if any as well. Preferred candidate profile Basic computer knowledge Should have good typing skills with a minimum speed of 30 WPM Excellent in reading/understand English especially US client documents and should be able to self-work based on the document instruction. Good in E-mail etiquette. Medium level computer proficiency (MS Office Word and Excel) . Ability to work independently and to self-learn new tasks based on instruction and complete routine work ontimely manner. Interested candidate may reach out to Tharani Senior Executive Contact number-9566023242 Email-tharani.t@itechindia.co