Process Executive

Job Description

As a Process Executive in a small team, you will be processing Payroll Control and Pension Reconciliations. Payroll Control involves processing payroll and tax controls, checking the correct amount of tax deducted from member s pensions is reported to the UK government department, His Majesty s Revenue and Customs (HMRC), and that EQ pay the correct amount of tax due. You will be responsible for sourcing and collating data into existing templates to support this. Pension Reconciliations involves reconciling money in EQ/client bank accounts with figures reported from EQ pension administration systems which is essential for EQ to meet regulatory and contractual requirements. Working in a small team, you will be responsible for sourcing and collating data to produce pension reconciliation reports in existing templates, by specific deadlines, identifying and raising any mismatches that need correction. The reports are then shared internally with other teams in Retirement Solutions and shared externally with clients. Core duties and responsibilities: The successful candidate will be responsible for: Providing excellent pension reconciliation and payroll control service in line with Service Level Agreement (SLAs). Adhering to Standard Operating Procedures (SOP) and ensuring any possible changes to procedures are raised, discussed and agreed with management before implementation. Processing daily workload, keeping Subject Matter Expert (SME) and team members informed of progress throughout the day to ensure reporting and process deadlines are met Liaising with other teams in Retirement Solutions when mismatches or technical issues occur Using multiple EQ pensions administration systems to access and retrieve banking data Skills, Capabilities Attributes: A quick learner Able to work effectively as part of a team and on their own Effective at developing working relationships with colleagues outside the team Able to work to tight deadlines Excellent timely written and verbal communication skills Strong organisational and multi-tasking skills to manage workload priorities effectively Good attention to detail as the role largely involves collating and inputting data Good math skills Experience using Microsoft Office and applications, Excel, Outlook, Teams and Snipping Tool Able to collate data and run macros in Microsoft Excel and a basic understanding of formulas Able to use internet banking to access and retrieve bank statement data Able to work across multiple systems Able to work well under pressure and remain focused when the team are in peak activity Experience of working in an operations environment (desirable but not essential) Awareness of Client Money Regulations (desirable but not essential) Awareness of UK Tax system (desirable but not essential) Core Values Behaviours: Acts with integrity and high personal standards in dealings with others Treats others with respect, openness, honesty and fairness (empathy) Consistently demonstrates the EQ values, even under pressure. Positive, enthusiastic and supportive of others Promotes teamwork and works effectively with others to achieve own and wider business goals Is receptive, flexible and resilient Continuously learns and improves from experience and shares this with others Effective use of own time and commits to realistic deadlines. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK US shift Maternity leave of 6 months full pay, 10days paid paternity leave Accidental Life cover 3 times of concerned CTC