Work from Office
Full Time
Process Management -
1. Understand and review process and system functionality.
2. Drafting of notes for management approval and user communication, circular etc.
3. Updating of Process Manuals, Process Audit Checklist & other reference material for users.
4. Review the scope for automation of manual activities.
5. Identify the risk / gap in the process & factors contributing to operational and accordingly design manual / system controls for mitigation of risk / gap.
System Enhancements -
1. Review of Concept Notes
2. Review of requirement document / Functional Specification document. Sharing of feedback before sign off by seniors.
3. Co-ordination with various teams like BTG / Operations/ Audit /other verticals for roll out of new system/enhancements for operational usage.
Operations Activity Monitoring -
1. Monitoring of functional activities / Obtain feedback from operations unit.
2. Tracking of critical operational activities, exceptions / non- compliance to process guidelines
3. Highlighting the instances /details to local seniors to ensure minimal process gaps /operational error.
4. Analysis / time and motion study for operational activities.
5. Review of Operations audit reports and follow up for closure
Operations Support -
1. Support to Operations in process related clarification
2. Tracking customer queries / complaint logged and follow-up / coordinate with ops for adequate resolution.
CPU Visits -
1. For hands on experience & process review.
2. Understanding of user / new requirements & feedback
MIS -
1. MIS delivery to Senior management / Regional seniors, Regulatory etc. within the specified TAT
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