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Cognizant
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Process Executive and Senior Process Executive

Process Executive and Senior Process Executive

Cognizant

0 - 3 years

0 Lacs

hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

customer service international chat process calling process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Domain:

Designation:

Educational Background:

Excellent communication skills (both written and verbal)
Ability to communicate correctly and clearly with all customers with customer centric mindset
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Familiarity with Windows, Microsoft Office & Browsing Internet resources
Excellent typing skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Organized and detail-oriented
Resolving Technical complex queries
Drive continuous improvement through root cause identification and defect elimination

Shifts:

Work location:

Domain:

Designation:

Educational Background:

Excellent communication skills (written and verbal)
Should have prior experience of handling Calls or Chats for North America or EMEA or AU/NZ /SG - based English processes (For Customer/ Technical / Product support team)
Should have experience in handling back-to-back calls or concurrent chats (Minimum:2)
Ability to communicate correctly and clearly with all customers with customer centric mindset
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Familiarity with Windows, Microsoft Office & Browsing Internet resources
Excellent typing skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Organized and detail-oriented
Resolving Technical complex queries
Drive continuous improvement through root cause identification and defect elimination

Shifts:

Work location:

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