Process Delivery Specialist-Talent Development Optimization Processes

As Service Associate -Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.Your primary responsibilities include:Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protectionEnsure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepanciesMonitor execution of compliance activities if requiredPerform any activities related to electronic payslips handlingCommunicate any risks to payroll process or deadlines in accordance with escalation pathsInteract with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely payReport the status of payroll cycle in a timely and accurate mannerSupport year end processes or any other country specific processes not related to monthly payroll cycleInitiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2-3 years’ experience in payroll operations for any International IT / ITES CompanyGood communication skills in English both oral & writtenStrong knowledge of MS Excel and MS WordAbility to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plansAbility to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the businessEffectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvementsExcellent Customer Service skills – ability to communicate to all people at all levels within the organization.Must have the ability to resolve difficult customer service issuesHigh degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role Preferred technical and professional experience Ambitious individual who can work under their own direction towards agreed targets/goals.Ability to work under tight timelines and have been part of change management initiatives.Proven interpersonal skills while contributing to team effort by accomplishing related results as neededEnhance technical skills by attending educational workshops, reviewing publications etc.