11 Process Definition Jobs

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress, challenges, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud architecture and deployment strategies.- Experience with application development and integration in cloud environments.- Familiarity with DevOps practices and tools for continuous integration and delivery.- Knowledge of security best practices in cloud computing.- Must have hand on knowledge on Amazon connect. Additional Information:- The candidate should have minimum 5 years of experience in Amazon Web Services (AWS).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Review and implement functional business requirements and non-functional technical requirements Translate business requirements into technical design documents and drive implementation with developers Research and analyze new technologies to be used (e.g., Libraries, IDE’s, tools) Develop high-level architecture and detailed design for application stack – backend Assist engineering and operational teams in debugging critical production problems Perform application code review, ensure creation and maintenance of appropriate artifacts for architecture and design work Develop back-end portions of web services. You will primarily focus on building backend REST API services. Work to implement server-side or application logic and design architectures. Create and talk to REST services. Shift between multiple projects and technologies. Write clean code and test it throughout the development process to ensure the quality is up to standards. Work on software that is used by millions of people all around the world is a challenge that you're willing to tackle. Perform peer reviews and mentor the team to evolve into backend developers. Encourage a self-motivated squad model of working from handling design, development, test and operations for the micro services. Required education Bachelor's Degree Required technical and professional expertise Kubernetes: Deep knowledge of Kubernetes architecture, pods, deployments, services, and persistent volumes. Storage Classes & Volumes: How Kubernetes manages persistent storage and snapshots. Networking Basics: Understanding Kubernetes networking Container Storage Interface (CSI): Familiarity with how storage plugins work in Kubernetes. CI/CD Pipelines: Integrating backup/restore into automation pipelines using Jenkins , GitHub action , travis etc. Scripting: Proficiency in Bash , Python , or Go for writing automation scripts. Disaster Recovery: Designing and implementing DR solutions for containerized environments. Data Replication: Understanding of synchronous and asynchronous replication techniques. Access Control: Implementing RBAC (Role-Based Access Control) in Kubernetes. Good to have: Compliance Knowledge: GDPR, HIPAA, or other data protection regulations relevant to backup data. Monitoring & Logging: Using tools like Prometheus , Grafana , ICD to monitor backup jobs and system health. Backup Tools: Experience with tools like Velero , Kasten K10 , Rsync , Restic , or Portworx for Kubernetes. Should have 5+ experience on Back end services development and Microservices Architecture. Proven experience implementing distributed applications in a container environment (Docker/Kubernetes) along with considerable experience configuring and administrating Linux (or other Unix-like) systems Software engineering experience designing Enterprise Cloud Applications with Go Lang, C, C++, Python etc., Proven experience in REST API development experience (APIs like REST / RESTful APIs). Expertise in defining business architecture, business process definition & modelling, use cases, and requirements definition, and associated best practice processes for defining these artifacts Proven proficiency in grasping requirements and building illustrative features with minimal specifications Experience working in agile development environments. Preferred technical and professional experience Understanding of Networking concepts and experience in Network development. Understanding of cloud storage concepts and experience in cloud storage development. Knowledge of security and compliance standards & requirements

Dear Candidate, We are looking for a Software Quality Engineer to ensure software products meet quality standards through test planning, automation, and defect analysis. Key Responsibilities: Develop and execute manual and automated test cases. Design test strategies for functional, regression, and performance testing. Collaborate with development and product teams to identify requirements. Log defects and track resolutions using tools like JIRA. Contribute to continuous improvement of QA processes. Required Skills & Qualifications: Experience with testing frameworks (Selenium, JUnit, TestNG, Cypress). Proficient in scripting or programming (Python, Java, or JavaScript). Familiarity with CI/CD tools (Jenkins, GitHub Actions). Strong understanding of SDLC, Agile, and QA methodologies. Experience with API testing (Postman, REST-assured) is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Hardware EngineerLocation BengaluruCareer Level 9Job Overview:We are seeking an experienced Subject Matter Expert (SME) in RAN Hardware Planning and Design to lead and provide expert-level guidance on hardware solutions, specifically for antennas, combiners, baseband systems, and small cell technologies. The SME will oversee the technical aspects of hardware development, including the prototyping, validation, and integration of hardware solutions to meet performance, regulatory, and environmental standards. As an industry leader, the SME will drive innovation, ensure compliance with regulatory standards like EMF/ICNIRP, and mentor senior engineers while supporting new product development.Key Responsibilities:Lead hardware design efforts for RAN solutions, focusing on antennas, combiners, baseband systems, and small cell technologies, ensuring they meet performance, regulatory, and environmental requirements.Conduct in-house evaluation of antenna and radio products, including FSI and FOA trials.Prototype and validate hardware designs, ensuring compliance with industry standards and specifications, while working to optimize performance.Collaborate with cross-functional teams, including software, firmware, and systems teams, to ensure seamless integration of hardware solutions into larger systems.Oversee the hardware integration during site builds, ensuring correct installation, configuration, and performance of RAN hardware.Develop and maintain technical specifications, reports, and documentation, supporting hardware designs and system configurations.Collaborate directly with stakeholders, including customers and vendors, to ensure solutions meet project specifications and customer requirements.Contribute to the identification and evaluation of new antenna and RF conditioning products, ensuring clear acceptance criteria are provided for new technology integration.Help with RFPs by providing technical expertise to specify hardware solutions that align with RF strategy and project goals.Ensure all designs meet EMF/ICNIRP compliance and align with regulatory standards.Design and author of all national Site configuration diagramsRequired Skills and Qualifications:Experience in Nokia, Ericsson, and ORAN.Experience in RAN hardware planning and design.Strong understanding of site deployment processes and best practices.Expertise in interference management and PIM mitigation strategies.In-depth knowledge of radio planning and RF optimization.Strong experience in EMF compliance and regulatory adherence.Proven leadership experience with the ability to manage and mentor teams.Excellent communication, negotiation, and collaboration skills.Bachelors or masters degree in Telecommunications, or related field.8+ years of experience in the RAN domain. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : Python (Programming Language) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Mentor junior team members to enhance their skills and knowledge. Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: Must To Have Skills: Proficiency in Amazon Web Services (AWS). Good To Have Skills: Experience with Python (Programming Language). Strong understanding of cloud architecture and deployment strategies. Experience with application development frameworks and methodologies. Familiarity with DevOps practices and tools for continuous integration and delivery. Additional Information: The candidate should have minimum 7.5 years of experience in Amazon Web Services (AWS). This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Role Proficiency: The Process Manager will be responsible for managing a single or portfolio of projects both in deliverables-based or outcome-based models. The primary goal is to ensure the successful execution of projects by delivering agreed scope within set timelines and cost. The role involves anticipating risks, managing resources, building high-performance teams, and maintaining customer satisfaction while adhering to quality standards. Outcomes: Stakeholder Management: Identify and maintain positive relationships with key internal and external stakeholders. Regularly communicate with customers, partners, and suppliers, addressing their needs empathetically. Scope and Resource Management: Define project activities, critical milestones, resources, skills, interfaces, and budget. Ensure projects are delivered on time, within budget, and meet high-quality standards. Manage scope changes efficiently and anticipate risks with contingency planning. Metrics and Governance: Implement a metrics-driven management model to assess project health. Define and implement governance models per project needs. Conduct continuous quality improvement planning and define QA processes. Team Leadership and Development: Build, manage, and nurture high-performing teams. Foster team engagement, mentor individuals, and resolve conflicts while ensuring effective communication. Develop a framework for skill assessment and career development for team members. Key Responsibilities: Scope Management: Conduct requirement analysis, elicitation, scope control, and prioritization based on customer needs. Drive the creation of common standards such as design documents, traceability matrices, and solution artifacts. Partner with customers to define their requirements and manage expectations through deliverables like wireframes, prototypes, and MVPs. Estimation and Resource Planning: Consolidate solution-level estimates and validate them from a technical standpoint. Conduct resource planning at a project level based on project requirements and resource constraints. Evaluate risks and impact changes to estimates and resource loading. Project and Schedule Management: Identify and plan activities to meet project acceptance criteria. Manage multiple small/medium-sized projects, ensuring timely and on-budget delivery. Anticipate schedule delays and dependencies, identifying strategies to fast-track the project schedule. Risk/Issue Management: Proactively identify dependencies that might impact KPIs and manage them. Track and escalate project risks/issues, documenting them and communicating to all relevant stakeholders. Test and Defect Management: Define and agree on the test approach, support integration testing, and mentor the team during test execution. Prioritize defects based on criticality, conduct triage meetings, and implement corrective actions. Configuration Management: Ensure process compliance and provide necessary information during configuration audits. Software Development Process Tools & Techniques: Define the right tooling strategy for the project and ensure process compliance. Mentor the team to develop efficient, high-quality work products while meeting project goals. Profitability and Pricing Management: Analyze profitability, carry out basic deal pricing, and apply project principles to improve margins. Define pricing models for medium-complex projects and manage estimations for complex pricing models. Solution Structuring: Present proposed solutions to customers, defining the solution benefits and road map. Review proposals for completeness and carve out simple solutions/POCs to build confidence. Self-Development and Organizational Initiatives: Actively participate in PM forums, share best practices, and implement learnings to improve productivity and quality. Adopt reusable methodologies and concepts from other projects. Skills Required: Mandatory Skills: Process Management: Strong experience in managing end-to-end processes, defining processes, improving workflows, and ensuring compliance with industry standards (e.g., ISO, CMMI). Project Management: Proven expertise in managing medium to large-scale projects, ensuring deliverables are met within the specified timelines, budgets, and quality expectations. Risk Management: Ability to identify, assess, and mitigate risks proactively. Team Leadership: Experience in building, leading, and mentoring high-performing teams. Stakeholder Communication: Effective communication and collaboration with internal and external stakeholders. Tools: Proficiency in JIRA, Confluence, Azure DevOps (ADO), QMS platforms. Certifications: PMP, PRINCE2, or Agile certifications (e.g., CSM, SAFe). Good to Have Skills: Experience with Software Engineering Process Groups (SEPG) or similar. Expertise in defining and driving software engineering best practices. Familiarity with Agile and SAFe methodologies for large-scale projects. Experience in pricing models for complex projects (e.g., FP, value-based pricing). Experience: 15 years in software engineering, process management, or related roles. Expertise in developing and maintaining Quality Management Systems (QMS) for medium to large enterprises. Strong understanding of project management methodologies (Agile, Waterfall) and process frameworks (CMMI, ITIL, ISO standards). Experience with product management concepts, customer-centric approaches, and iterative delivery models. Location - Trivandrum, Kochi, Chennai, Bangalore Required Skills Process Definition Manager,Quality Management System,Project Management

Description ServiceNow Business Analyst Capgemini is seeking an experienced Business Analyst with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform. Key QualificationsPrepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on best practices, and document platform requirements Extensive consultative experience with at least 2 primary ServiceNow applications, includingIT Service Management Human Resources Service Delivery Customer Service Management Governance, Risk, and Compliance Service Asset and Configuration Management, including a thorough understanding of the Common Services Data Model IT Operations Management Strategic Portfolio Management Document, communicate and validate business, functional design, and process requirements throughout the customer engagement Garner a thorough understanding of our customers as-is environment and identify areas of process/platform improvement in order to recommend solutions that gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes Design and document user acceptance test scripts to validate that the solution provided meets the operational requirements of our customer Collaborate and contribute to the organization to support continuous improvement of our teams abilities to deliver meaningful and timely engagements for our customers Maintain a high level of knowledge in ServiceNow products, processes, best practice, capabilities, and features. Additional QualificationsMinimum 5 years of consultative experience in process definition, improvement, and re-engineering for customers who are adopting the ServiceNow platform Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations Documenting client requirements as stories in the ServiceNow Agile module ITIL V4 Foundations Certification ServiceNow Certified Systems Administrator Certification Experience being a Business Analyst of Business process Consultant for 6 ServiceNow projects- or less of large projects Conducted minimum of 4 sets of ServiceNow Best Practice workshops for the client for 1 of the ServiceNow modules (ITSM,HRSD, ITOM, ITAM, CSM, or others) includingCreating the workshop decks Updating ServiceNow available workbooks for requirements capture or creating your own if ServiceNow does not have them Analyzed client providing information for their current process related to the information covered in the workshops ahead of time and incorporated that information and discussion in the workshop Conducted demos of the modules as part of their workshops in client instance or your PDI if clients is not available Led AS IS to TO BE process discussions with the client to help map their current process to ServiceNow modules and educated them on best practices based on ITIL for ITSM and other processes to align with ServiceNow OOB system Captured client requirements as stories in ServiceNow Agile module or another agile system If used ServiceNow Agile for capturing stories, mapped stories to Epics Worked with ServiceNow architect to map put Sprint Plan and sequence of the stories that need to be developed based on dependencies and functionality Acted as a Lead Business Process Consultant for the BPC team and provided guidance for all ServiceNow modules being implemented Best practice recommendations, workbook creation, client questions Validated captured requirements with the client, answered their questions, conducted walk through of stories and updated Acceptance Criteria based on clients feedback Attended scrums and worked with developers to make sure they understand the stories Facilitated additional discussions with the clients if developers had questions on the stories or requirements was a customization Updated stories based on continuous client or developer input Tested developed stories Understanding and good knowledge of ServiceNow functionality of at least 2 of the modules (ITSM or HRSD ITOM or ITAM, Sec Ops etc) and the difference between configuration and customization Developed test scripts as part of UAT for 2 of the ServiceNow modules Developed training materials for at least 2 ServiceNow modules and conducted client training. Materials included PPT slides and labs Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills ServiceNow;ServiceNow DevOps Languages RequiredENGLISH Role Rarity To Be Defined

About the role: Wells Fargo is seeking a Lead Business Execution Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate Review strategic approaches and effectiveness of support function and business performance Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives Influence, guide and lead less experienced Strategy and Execution staff within the group Required Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Lead in identifying and driving automation initiatives for simple to moderately complex business problems Partner with business and technology teams to evaluate moderately complex business problems and lead the team to provide comprehensive technological solutions Build solution proposals for automations Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide solutions and manage both project schedules and deliverables Coordinate communication and information flow between business and technology teams Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience. Experience in BFSI domain is required Experience in working on intelligent automation or robotics efforts. 5+ years experience in the BFSI domain in similar roles Previous work on a scrum team or other form of agile team. Experience in writing BRDs and creating process maps Experience successfully collaborating with others in a change driven environment Ability to communicate effectively, in both written and verbal formats

About The Role : Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain "” from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation

Overview This career opportunity within our career framework is at Consultant level and is for the Domain & Consulting business unit. The role as a Manhattan Active Warehouse Management Analyst will lead growth of the consulting business across strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. As a Manhattan Active WMS Techno Functional Consultant, this position focuses on leading the functional and technical implementation of the Manhattan Active WMS. Responsibilities include leading the functional design, system configuration and working with customers to test and implement interfaces between Manhattan Active WMS and external systems. The WMS Techno Functional Consultant is also responsible for developing project documentation and supporting the testing of the application. Responsibilities Accomplishes business objectives by identifying and solving customer information and processing problems. Identifies project requirements by interviewing customers and stakeholders; analyzing operational processes and implementing technical solutions (Warehouse Management Systems, MHE/Automation, RF, Printing, and Shipping Solutions); determining project objectives; documenting results; preparing findings and follow-ups. Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications. Works directly with the customer project team during configuration, testing, training, and implementation. Works with customers to test and implement interfaces between Manhattan Associate products or external systems. Prepares reports by collecting, analyzing, and summarizing information. Maintains and shares professional and technical knowledge with clients and peers. Collaborate and produce deliverables and client collateral to include: Functional flow documents Process descriptions and diagrams High-level system context diagrams Configuration plans Conversion plans Training plans Cut-over plans Training Job Guides, QRGs, SOPs Skills and Qualifications Bachelors degree in Logistics/Supply Chain, Business Administration, Information Technology or a related field strongly preferred Strong experience with Manhattan Active software packages 3 years of experience deploying software 1 year of experience with database troubleshooting (SQL) Provides senior level design for client specific enhancements Proactively troubleshoots and resolves issues that arise during the implementation Minimum 4 years of experience in Business Process Definition, Support, and Design Functional Flows Process Descriptions Future State Models Root Cause Analysis Minimum 4 years of WMS utilization experience and integration with other process areas Tier 1 or Tier 2 WMS experience WMS application to and support of warehouse operations Printing solutions:documents and labels Past experience as a WMS SME with knowledge of Inbound Processing, Outbound Processing, Physical Inventory, RF Transactions, cycle counting, general warehousing, and MHE/Automation integration Set-up Configuration Day-to-day Support Strong experience working in warehouse and fulfillment operations with a keen sense of: Strong leadership skills with past experience in leading workstreams and teams in problem resolution, new development of processes, and implementation of WMS applications, modifications, or extensions. Strong experience in SCI and other BI/BA tools, reports, and dashboards Understanding of data and system integration tools, methods, and platforms Excellent verbal and written communication and presentation skills Tier 1 WMS experience:Manhattan Active WM Reporting packages/ Tools

Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. The Recruitment Admin Senior Analyst leads a team of highly energized recruitment Associates and is responsible for service delivery for Recruitment Admin Service Line supported by Accenture driven activities to meet requirements (e.g., timelines, quality, and costs)This role advises the client regarding recruitment matters and is accountable for effective fulfillment of the recruitment demand.Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: Ensure adherence to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes. Provide support to the aligned team members in the management of candidates as required. Maintain network in critical technical sectors to facilitate effective passive recruitment Manage & monitor internal applicant tracking system, ensuring that accurate and up to date information is recorded on the candidate profiles in the database and applicants are properly tracked and moved through appropriate workflow activity stages Work with various business leaders to understand the hiring needs across technology areas for the business unit and cascade to the team. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. What are we looking for? Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolutionOE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs.Ensure and maintain the security and confidentiality of client data. Qualifications Any Graduation