Process Associate-ITSM/Customer Experience

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

• Coordinate ITSM rollout activities with internal and external stakeholders.

• Work with stakeholders to prioritize, plan, and manage multiple projects and tasks efficiently.

• Verify training documents and onboarding formats to ensure they meet defined standards and requirements.

• Conduct knowledge transfer and training sessions for diverse user groups including technical and non-technical teams.

• Ensure smooth onboarding process for users in line with ITSM framework.
  

Educational qualification:

Bachelor's degree (BE) in Computer Science, Information Technology, or a related field

Experience :

2+ Years of experience in handling ITIL processes

Mandatory/requires Skills :
Strong understanding of ITIL processes and IT Service Management concepts.

• Excellent communication and interpersonal skills with the ability to collaborate across teams.

• Ability to prioritize and manage multiple tasks in a dynamic environment.

• Experience in preparing and delivering training sessions and documentation.

Preferred Skills :

• 
  Good working knowledge of MS Office tools:

• • 
    MS Excel

  • MS PowerPoint

• Excellent verbal and written communication skills in English.

• Willingness to work in rotational shifts (including night shifts, if required).