Principle Consultant-Dynamics 365 Engagement Project Manager (Functional Advisory %26 Strategy)

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Principle Consultant-Dynamics 365 Engagement Project Manager (Functional Advisory & Strategy)

long-term Dynamics roadmap

Dynamics 365 Engagement Lead

This position is pivotal in shaping the client's long-term Dynamics 365 strategy - balancing innovation, automation, and operational efficiency - while overseeing ongoing managed services and ensuring platform scalability and value realization.

Roles & Responsibilities

Strategic Advisory & Leadership

• Act as the primary strategic advisor for the client's Dynamics 365 program-covering Finance, Supply Chain, Sales, Service, and Power Platform components.

• Partner with client leadership to define and drive the Dynamics 365 transformation roadmap, ensuring alignment with business goals and enterprise architecture.

• Define the governance and operating model for ongoing Dynamics 365 adoption, modernization, and support.

• Lead functional advisory sessions with client stakeholders to assess business pain points and translate them into actionable solution roadmaps.

• Manage the ongoing Dynamics 365 Projects, Managed support, Rollouts and Tactical Transformations

• Collaborate with Microsoft and internal Centers of Excellence (CoE) to leverage best practices, reference architectures, and product roadmaps.

• Oversee delivery governance for large transformation or enhancement programs-ensuring business outcomes, quality, and stakeholder satisfaction.

• Guide solution architects and delivery teams on best practices in Dynamics 365 configuration, extensibility, and process automation.

• Provide executive-level updates, business case support, and strategic recommendations for platform evolution.

Engagement & Program Oversight

• Lead the Dynamics 365 engagement end-to-end, including roadmap definition, delivery oversight, and continuous improvement initiatives.

• Oversee Managed Support operations for Dynamics 365 ERP, ensuring service excellence, proactive issue resolution, and continuous platform modernization.

• Collaborate with functional and technical teams to ensure seamless integration across modules (Finance, Supply Chain, CRM, Power Platform, Data & Fabric).

• Drive value realization through automation, analytics, and process optimization initiatives.

Stakeholder & Governance Management

• Establish and maintain strong executive and operational stakeholder relationships.

• Lead steering committee reviews, communicate program progress, risks, and benefits realization.

• Ensure engagement, governance, risk management, and quality assurance practices are followed.

Innovation & Continuous Improvement

• Identify and recommend emerging Microsoft technologies and best practices to enhance efficiency and user experience.

• Promote innovation through Power Platform, AI, and Copilot-enabled process enhancements.

• Lead knowledge transfer and capability uplift within client teams.

Qualifications we seek in you!

Minimum Qualification:

• functional leadership

• engagement management

• Power Platform, Azure ecosystem, and Dynamics 365 Copilot/AI

• Managed Services/Support engagements

• Exceptional stakeholder management, executive communication, and consulting skills.

• Ability to lead cross-functional teams and collaborate in a global delivery model.

Key Attributes

• Strategic thinker with a consultative mindset and ability to connect business vision to platform capabilities

• Strong leadership and influencing skills

• Business outcome-oriented approach

• Excellent communication and executive presence

• Passion for technology-led transformation

Preferred Qualification:

• Master's degree in business, Information Technology, or related field (MBA or equivalent preferred)

• Microsoft Certified: Dynamics 365 Solution Architect Expert / Functional Consultant Expert.

• Prior consulting or advisory experience with top-tier system integrators or technology partners.

• Exposure to emerging technologies (AI, Copilot, Fabric, RPA) within Microsoft ecosystem.

Why join Genpact

. Lead AI-first transformation - Build and scale AI solutions that redefine industries

. Make an impact - Drive change for global enterprises and solve business challenges that matter

. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress