Principal Managed Services Engineer US Shift

https://centroid.applytojob.com/apply/NIoTHJmHiv/Principal-Managed-Services-Engineer-US-Shift-Full-Time

Principal Managed Services Engineer- US shift Full time

About the Role

• Client Environment Support

  – Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems.

• Bugfixing & Maintenance

  – Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications.

• Cross-Technology Expertise

  – Work across a wide range of technologies such as .NET, Ruby on Rails, cloud-native applications, and automation tools.

• Operational Leadership

  – Establish and refine monitoring, alerting, and incident response practices.

• Collaboration

  – Partner with customer teams and internal engineers to identify improvements and streamline operations.

• Maintenance Windows

  – Participate in planned weekend maintenance activities as part of a rotating schedule.

• Knowledge Transfer & Documentation

  – Ensure systems are well-documented and that knowledge is shared within the team.

• Adaptability

  – Continuously learn and integrate new tools, platforms, and technologies used across client environments.

Required Skills & Experience

• 7+ years of experience

  in infrastructure, DevOps, or managed services roles, with at least

  3+ years supporting production environments

  at scale.
• Strong troubleshooting and problem-solving skills across application, infrastructure, and networking layers.
• Experience with multiple cloud platforms (AWS, Azure, GCP, Oracle Cloud) and hybrid environments.
• Proven ability to debug, support, and maintain applications built with various frameworks, including .NET and Ruby on Rails.
• Familiarity with CI/CD pipelines, observability tools, and incident response workflows.
• Strong scripting or automation experience (e.g., Python, Bash, PowerShell).
• Excellent communication and client-facing skills for working in a consulting environment.
• Willingness and ability to work

  3rd shift (overnights, India)

  and participate in

  scheduled weekend maintenance windows

  .

Preferred Qualifications

• Experience with

  UiPath or similar automation platforms

  a plus.
• Prior experience in managed services or consulting environments with multiple concurrent clients.
• Familiarity with a broad range of database technologies (Oracle DB, SQL Server, Postgres, MongoDB, etc.).
• Experience improving legacy systems for better reliability, cost optimization, or scalability.

Why Join Us?

• Diverse Technology Exposure

  – Support a wide range of tools, frameworks, and cloud platforms.

• Impactful Role

  – Keep mission-critical client systems operational and evolving.

• Global Team Culture

  – Work with experts across multiple time zones and technology domains.

• Professional Growth

  – Gain experience across industries, tools, and modern automation practices.

• Competitive Compensation

  – Principal-level rates based on skills and experience, with shift differential for overnight work.

multi-technology, always-learning environment

https://centroid.applytojob.com/apply/NIoTHJmHiv/Principal-Managed-Services-Engineer-US-Shift-Full-Time