Presales Executive

Pre-Sales & Experience Centre Executive (In-Charge)

Company Description

Livin Interiors, based in Bangalore, is recognized as one of the leading interior design firms in the city. With a clear mission and ambitious goals, Livin Interiors strives to transform interior design in India by creating spaces that combine aesthetics, functionality, and affordability.

The company believes that well-designed living and working spaces can positively impact mood, energy, and productivity. Through innovative and client-centric designs, Livin Interiors aims to create homes and environments that inspire energy and enthusiasm.

Role Description

We are looking for a dynamic, well-organized, and customer-focused

Pre-Sales & Experience Centre Executive (In-Charge)

This is a full-time, on-site role involving front desk management, customer engagement, and overall experience centre operations. The candidate will be responsible for creating a welcoming and professional first impression for visitors while ensuring smooth day-to-day functioning of the experience centre.

The role also involves engaging with potential clients, understanding their interior design requirements, generating leads, conducting initial needs assessments, and coordinating with the sales and design teams to ensure a seamless customer experience.

Key Responsibilities

1. Experience Centre & Front Desk Management

• Manage the overall day-to-day operations of the experience centre.
• Welcome and attend to walk-in customers, visitors, and business associates professionally.
• Handle front desk activities, incoming calls, emails, and customer enquiries.
• Maintain visitor records, appointment schedules, and customer databases.
• Ensure the experience centre is clean, organized, presentable, and welcoming at all times.
• Coordinate meetings, client visits, and appointments with the sales and design teams.
• Ensure all displayed samples, material selections, catalogues, and design displays are properly maintained.

2. Pre-Sales & Customer Engagement

• Attend to incoming enquiries through calls, walk-ins, WhatsApp, and other communication channels.
• Understand customer requirements, preferences, budgets, and project expectations.
• Generate and qualify potential leads and schedule client appointments.
• Explain the company's interior design services, offerings, and solutions to prospective clients.
• Coordinate with the sales and design teams for client consultations and follow-ups.
• Prepare initial proposals, quotations, and other customer-related documentation as required.
• Maintain regular follow-ups with prospective clients to support lead conversion.

3. Coordination & Administration

• Maintain accurate records of customer interactions, leads, appointments, and follow-ups.
• Update customer information and lead status in CRM systems.
• Assist the sales team with daily activities, reports, and documentation.
• Handle basic administrative responsibilities related to the experience centre.

Qualifications & Skills

• Strong communication, interpersonal, and relationship-building skills.
• Previous experience in front desk management, customer service, sales coordination, or hospitality.
• Experience in managing a showroom, experience centre, or customer-facing office will be an added advantage.
• Knowledge of interior design concepts and materials is preferred.
• Good customer-handling skills with a professional and welcoming personality.
• Proficiency in MS Office, Excel and email
• Presentable, confident, proactive, and customer-oriented.
• Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field preferred.
• Prior experience in the interior design or real estate industry will be an added advantage.

Job Details

• Position:

  Pre-Sales & Experience Centre Executive (In-Charge)

• Employment Type:

  Full-Time

• Location:

  Bangalore

• Industry:

  Interior Design (

  strongly preferred.

  )

• Work Mode:

  On-Site