Pre Sales and Customer Support Executive

Location:

Job Type:

About the Role

Pre-sales, Customer Training, On boarding, and Support Representative for

Gandhinagar

Key Responsibilities

• Act as a trusted advisor in pre-sales: quickly absorb product/domain knowledge, uncover client needs, and propose tailored solutions with clear ROI.
• Deliver crisp presentations and product demos (remote and in-person) that translate features into business outcomes.
• Help with the sales cycle: prospect, nurture, demo, and help close.
• Provide post-sales support, including onboarding, training, issue resolution, and on-site implementation when needed, ensuring smooth product adoption.
• Help customers

  adopt and use the product effectively

  , offering proactive resources, FAQs, and updates.
• Address and resolve customer concerns promptly, building long-term trust and relationships.
• Collaborate with internal teams (marketing, product, support) to deliver a seamless customer-centric experience.
• Maintain up-to-date CRM records for leads, opportunities, activities, and support cases.
• Be presentable and people-comfortableconfident on calls and in physical client meetings; represent the brand professionally.
• Learn fast and adapt quickly to new information, products, and processes.

Requirements

• Fast learner with strong problem-solving skills; able to pick up products, workflows, and industry concepts quickly.
• Excellent spoken and written communication; confident presenter with strong executive presence.
• Professional and presentablecomfortable speaking with customers on calls and in person in an office/professional setting.
• Ability to work some NY/London overlap hours from Gandhinagar
• Efficient with online meeting/communication platforms, and MS Office, and CRM.
• Customer-focused, and effective working both independently and collaboratively.
• Experience in pre-sales, business development, customer success/support, or other client-facing roles, a plus.

Preferred Qualifications

• Degree

  -Bachelor's degree in Business Administration, Finance, Commerce, Computer Science, Information Technology, or a related field.
• MBA or Postgraduate qualification in Sales, Marketing, or Finance is a plus.
• Excellent communication skills.
• Experience with international customers or U.S.-based clients, a plus.
• Background in SaaS/technology/fintech/services, a plus.
• Freshers can apply.

What We Offer

• Competitive salary plus performance-based incentives.
• On-site/hybrid setup in GIFT City, Gandhinagar currently 3 days a week.
• Professional growth through training, mentorship, and exposure to the full customer lifecycle.
• A collaborative, supportive, customer-first culture.