The Service Analytics Reporting and AI team facilitates the integration of new treatments technology and data into agent and customer-facing processes. This team helps automate and optimize key initiatives using AI or robotic process automation while delivering comprehensive 360-degree insights into the health and efficiency of our service capabilities. This role will be responsible for creating analytic products that are interactive informative and accurate. These products will be primarily interactive business intelligence solutions through Power BI (or other tools as they arise) but may also include production reporting. In addition this role is responsible for the product lifecycle of their work both in terms of consumption and ongoing production support.

Our Client is one of the United States largest insurers providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48 000 exclusive and independent agents and nearly 18 500 employees. Finally our Client is part of one the largest Insurance Groups in the world. Location: Pune India Requirements Total Work Experience

Minimum Required: 4-6 years Work Experience in This Field Minimum Required: 1-3 years Preferred: 4-6 years English

Proficiency Minimum Required: Fluent Required Education Minimum Required: Bachelors Degree Required Branches of Study Analytics field such as Math Economics Business Analysis etc.

Additional Preferred Branch of Study Any background in IT and technical development is helpful. Other Critical Skills Business / Operations Analysis: Advanced Forecasting Metrics Outcomes: Intermediate UI / CX Channel Analytics: Intermediate Intellectual curiosity required Software / Tool Skills

Power BI: Advanced (7+ years) required SQL (Snowflake and On-Prem): Intermediate (4-6 years) Benefits Competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Performance Bonus Note: Benefits differ based on employee level.

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