10+ years of experience in Power BI administration, management, and support. Administrate and monitor the Power BI platform to ensure a stable production environment. Provide capacity planning, metrics, and performance tuning recommendations. Install and configure data gateways for access to multiple data sources as needed. Manage and configure Power BI Service, workspaces, and gateways. Investigate Power BI Service outages, slow performance, and refresh failures. Resolve issues related to connectivity, permissions, data refresh, and performance. Manage Power BI tenant and capacity settings, understanding the impact of changes before applying them. Perform Quarterly Upgrades (Desktop & Gateway). Proactively assess the latest Microsoft Power BI updates and act as needed based on impact assessments. Serve as an escalation point for production and platform issues, liaising with Microsoft Technical Support. Ensure compliance with IT policies, standards, and agreed-upon service levels. Communicate the status of production issues with both the business and Leadership. Exhibit excellent communication and stakeholder management skills.

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