Post Sales Relationship Manager

About us -
Broomees is a leading domestic help hiring platform, founded in 2021 with the goal of providing top-notch services to clients in Tier-1 cities like Delhi, Noida, Gurugram, Bangalore & Pune. Our team of skilled professionals offer babysitting, cooking, and housekeeping services. We are backed by global VCs, Shark Tank India and successful industry leaders. We pride ourselves on providing reliable, high-quality assistance to allow our customers to focus on their lives and leave the headache of hiring domestic help to us.

Qualifications and Skills-

- We are looking for a female candidate.
- Should have 1 to 3 years of experience in customer service.- Excellent verbal and written communication skills.- Attention to detail and ability to prioritize tasks.

Roles and Responsibilities-
- Handling of customer complaints and concerns via mails and calls.- Develop and implement effective procedures for addressing customer grievances and resolving issues.- Ensure prompt and accurate resolution of customer complaints, aiming to achieve high customer satisfaction.- Investigate and analyse customer complaints to identify underlying causes and develop appropriate solutions.- Maintain accurate records of customer complaints, resolutions, and any actions taken.- Provide regular reports to senior management on the status of customer grievances and resolution initiatives.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person