Post Order Account Management

As an Associate Post-Order & Account Management in the After Sales department, your role will involve ensuring smooth execution after the order is confirmed. This includes managing customer communication, internal coordination, documentation, logistics, and receivables. It is essential to have meticulous attention to detail, a strong understanding of metal component manufacturing, and a proactive approach to customer satisfaction. Key Responsibilities: - Own day-to-day communication with buyers post-order to ensure clarity and alignment. - Maintain a comprehensive repository of customer documents including drawings, 3D models, and technical specifications. - Conduct meetings with sourcing, production, QA, and logistics teams to align on customer requirements and production schedules. - Document deviations, exceptions, or technical clarifications and follow up with customers for approvals and resolutions. - Coordinate shipping documents, track deliveries, and reconcile ordered vs delivered quantities. - Build and improve post-order execution processes for better turnaround and customer experience. Qualification Required: - Preferably a graduate in mechanical or production engineering. - 3-5 years of experience in post-order execution, production coordination, or customer account management roles in leading OEMs, foundries, or engineering firms. - Role-based in Bangalore.,