Position: Customer Support Executive (Blended Process)

Position: Customer Support Executive (Blended Process)

Location: Noida
Job Type: Full-Time | Work From Office

Process:

Blended – Chat + Voice Support (Inbound & Outbound)

Role Summary:

• Handle customer interactions through both chat (80%) and voice (20%) channels
• Address and resolve customer queries promptly in English & Hindi
• Maintain a professional tone and ensure accurate documentation of interactions
• Escalate complex issues to the relevant department when required
• Ensure high levels of customer satisfaction and adherence to process quality standards

Eligibility & Requirements:

• Education: Graduate (any discipline)
• Experience: Open to Freshers & Experienced candidates
• Languages: Fluent in English & Hindi
• Assessment: Versant Level 4 (minimum score: 5)
• Good communication, typing speed, and problem-solving skills
• Ability to work in a fast-paced environment with attention to detail

Salary:

• Freshers: ₹19,000 CTC / ₹15,000 In-hand
• Experienced: ₹25,000 CTC / ₹20,000 In-hand

Shift & Working Days:

• Rotational Shifts
• 6 Days Working | 1 Rotational Week Off

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person