Point of Sale (POS) Application Specialist_ Level 3

Role: Point of Sale (POS) Application Specialist Level 3

Location: Bangalore

Exxp. Range is 4-6 years

Job Purpose:

The primary purpose of this role is to ensure the effective operation, support, and continuous improvement of retail Point of Sale application. By providing expert-level troubleshooting and managing seamless integration with backend systems, this role supports smooth retail transactions and enhances the overall customer experience.

• Provide L3 support and advanced troubleshooting for Oracle Retail POS applications (ORPOS, XStore, Jumpmind POS).
• Manage incident handling, root cause analysis, and resolution of complex POS issues.
• Support integration between Oracle POS and backend systems including Oracle Backoffice, Central Office, RESA (RTLOG), RPM, and RMS.
• Implement patches, upgrades, and configuration changes in accordance with change management processes.
• Collaborate with L1/L2 support teams, vendors, and business stakeholders for issue resolution and deployment activities.
• Monitor POS system health, performance, and availability to ensure optimal operation.
• Participate in on-call rotation and handle escalations as needed.
• Maintain and update technical documentation, runbooks, and knowledge base articles related to POS applications.

Job Experience

• Bachelors degree in Computer Science, Information Technology, or a related field; Masters degree is a plus.

• 4-6 years of hands-on experience supporting and troubleshooting Retail Point of Sale systems, specifically Oracle Retail POS (ORPOS), XStore, and Jumpmind POS.

• Strong understanding of integration with Oracle Backoffice, Central

Office, RESA (RTLOG), RPM, and RMS systems.

• Proficient in SQL and database querying for troubleshooting POS

application issues.

• Experience with retail transaction workflows, POS hardware peripherals, and payment gateway integrations.

• Familiarity with ITIL-based incident, problem, and change management

processes.

• Good communication and collaboration skills to work effectively with

cross-functional and distributed teams.

• Experience in store rollout and POS deployment activities across

multiple retail locations is highly desirable.

• Knowledge of Agile methodologies and experience working with tools

like Jira or Azure DevOps is a plus.

• Strong debugging and troubleshooting skills specific to retail POS

applications.

• Ability to manage multiple priorities and work in a fast-paced retail IT

environment.

• Awareness of PCI DSS compliance requirements related to POS systems is preferred.

Required Leadership Skills

• Demonstrated ability to work well with others in a collaborative team environment.

• Effectively responds to multiple demands and manages competing

priorities.

• Assumes responsibility for the accuracy and quality of work processes and manages the flow of multiple tasks efficiently.
• Strong communication skills, both written and verbal, to convey information clearly and professionally.