Platform Support Engineer

JOB DESCRIPTION: Platform Support Engineer

Role Type

Full Time

Team

Platform Support (Part of Engineering)

Experience

4+ years professional experience

Overview

Our Client is a machine learning company working to democratize deep learning, making it accessible to non-technical users. We are searching for an experienced Platform Support Engineer to support our Customer in their use of Client IPA Solutions.

About the Position

This particular position requires an equal amount of skills in DevOps and Product Support. You'll primarily be responsible for processing inbound Support tickets from our platform users. These tickets can be for issues in our product and or product environment infrastructure that host it.

Clients Platform Support Engineer will be expected to be well versed in AWS and Azure environments as well as supporting technologies like Terraform, Helm and Kubernetes. Client will also train the Platform Support Engineer on the design and implementation of our Platform so they can respond to product issues in addition to cloud or hardware problems.

As a part of the broader Engineering Group, Platform Support Engineers are expected to follow best practices for ticket management (we use Jira), development, testing and release processes, and platform monitoring.

You will be part of the core 1st line support team, and so will be expected to interact with our customers to help with installations, upgrades, support tickets and participate in our “Out of Hours Support Oncall” rotation at least for 1 week per calendar month.

Our Platform and installation tools are developed in a mix of Bash and Python. Our platform uses services

such as Kubernetes, Docker, Rabbitmq, Postgresql, and various cloud specific services. You’ll get to dive

deep into all of them.

About You

You are friendly, enthusiastic and thrive on working in a startup environment with an extremely talented crew

of like-minded people . You are detail oriented and can be counted on to deliver high quality results on time

and without drama. When things break (and we all know they will at some inconvenient time) you’ll dig in

with the rest of us to get a fix in place quickly.

Responsibilities

• Provide 1st line support for all Platform Support requests including but not limited to; Product Issue

Support, Infrastructure Support, be on call for Critical (“911”) Support at least 1 week per calendar

month

• Maintain best practices for ticket management in Jira
• Perform product installations and upgrades for Customers.

Requirements

• 4+ years working in DevOps or Support roles with Linux based cloud systems (preferred AWS and

Azure, but GCP also of interest).

• Experience deploying large scale, containerized, cloud-native applications on a major cloud platform.
• Experience with Python, Linux, Docker, Git, Github, Kubernetes
• Experience with at least one major cloud platform (AWS, Azure or GCP)
• Experience with CI/CD pipelines and tools, preferably Jenkins
• Experience with working with Customers to response to technical issues

Bonus

• An interest in machine learning
• Experience with

RabbitMQ,

Redis,

Nginx.

Grafana

Prometheus

Thanos

Shift Time

Shift 1 for 15 days: 9am to 5pm

Shift 2 for other 15 days: 4:30pm to 12:30am

First 3 months WFO-5days a week, then hybrid (3days office, 2days home)

Sat and Sunday would not be an off, you can take any other 2 weekdays as an off.

Work Loc: Mundhwa, Pune

Candidates with 2-3 months notice may not apply

No of openings: 2