Platform Engineering Manager

Role & responsibilities

Who we are

leading independent market research

What you will be doing

The Platform Engineering Manager is responsible for managing Cloud Engineering and Platform Engineering teams distributed across the globe and their workload backlog. This is both team management and project management position with understanding of the different services and functionality available within Microsoft Azure/Google Cloud Platform, Kubernetes and API Management Systems (Kong), central to the position. 

It is expected that the Platform Engineering Manager will work together with Cloud and Platform Engineering Team Leaders towards creating positive and inclusive culture within the team. Manager will be creating strategic team objectives together with Head of Engineering-Platforms which would align with organizational objectives and move the team towards continuous improvement. Hire, coach members, conduct continuous performance reviews and apply Servant Leadership principals when working with team members. 

Key drivers -

• Leadership and People Management Hiring, coaching, mentoring team members. Conducting Performance reviews. Motivating and maintaining high morale, fostering positive and inclusive culture. 
• Project Management Planning and prioritizing work backlog, defining scope, objectives, timelines. Communicating and coordinating between team members, stakeholders, and other teams. Expressing clearly to the team why and what needs to be delivered. Gathering requirements and feedback from different stakeholders and users. Supporting services built beyond development ensuring everything is operational above the service level agreements. Building and maintaining a clear road map of team projects, capturing any changes due to risks or bottlenecks.  
• Innovation and Improvement Encouraging innovation and continuous improvement within the team. 
• Strategic Planning creation of team goals and objectives which would align with company objectives. 
• Continuous Learning Keeping up with changes in Public Cloud Services, CNCF projects, project management techniques and better ways to improve team management capabilities. 
• Solutions Design - The person must be able to contribute to creation of designs for various business solutions within Public Cloud or Kubernetes systems 
• Training/Coaching - coach team leaders to improve their team management skills. 
• Documentation - Create required documentation to meet business objectives and compliance requirements. 
• Monitoring and Support Ensure any services that the team owns are always in best health, respond to incidents be it outage or security breach and help organize the resolution to those incidents when required. 

What youll need-

• Understanding and experience in applying Servant Leadership principals 
• Experience in managing backlog within Agile Frameworks such as Scrum, Kanban, ScrumBan 
• Deep knowledge of Microsoft Azure 
• Knowledge in containerization technologies, including Kubernetes, Helm and KEDA. 
• Knowledge in APIs, their design components and API Management Solutions (such as Kong) 
• Knowledge of Google Cloud Platform services 
• Knowledge in computer networks and cyber security 
• Understanding in DevOps/DevSecOps principles and practices 
• Experience with git and automation pipelines platforms (Azure DevOps, GitHub) 
• Experience in using project/product management tools (Azure DevOps, Monday.com, Jira) 
• Skilled in planning and designing platform solutions according to functional and non-functional requirements 
• Advantageous Software Engineering background 
• Advantageous Microsoft Azure Administrator certified 
• Advantageous Microsoft Azure DevOps Engineer certified 
• Advantageous – Certification in Kubernetes 
• Advantageous – Certification in Scrum Product Owner role 
• Advantageous – Certification in FinOps framework 
• Advantageous – Microsoft SQL Server Administration knowledge 

Personal Competencies: 

• Servant Leader: Earn team respect through listening, empathy, and leading by example. 
• Coordinator: Build strong relationships with cross-functional teams across various regions/offices. 
• Conflict Resolution: Facilitate discussions and explore alternative solutions to challenges. 
• Self-Motivated: Eager to learn new skills and take personal responsibility. 
• Adaptable: Anticipate, troubleshoot, and solve issues under pressure. 
• Organised: Manage responsibilities and multitask effectively with excellent administrative skills. 
• Communicative: Demonstrate excellent English communication skills, both oral and written, within the team and with third parties. 
• Assertive: Ensure adherence to Agile principles and make tough decisions. 
• Situationally Aware: Anticipate and address problems promptly. 
• Enthusiastic: Show passion for Agile methodologies through continuous learning. 
• Transparent: Foster a culture of openness and build business trust. 
• Autonomous: Complete tasks with minimal supervision. 
• Critical Thinking: Apply sound logic for decision-making with attention to detail. 
• Culture-Driven: Promote creativity, communication, and purposeful technology. 
• Mentorship: Cross-train and develop team members' skills. 

What you’ll get

Professional Development:

Flexible Work Schedule:

Positive Work Environment:

Community Involvement:

(and more.!)

Our Values

integrity

curious

stronger together

empower

diversity

Preferred candidate profile