Plant IT Executive

Job

Role

Reporting

Initial

Position

The IT support lead role for IT infrastructure and application support is to provide routine support to plant users for IT infrastructure, Networking and IT support-related activities.

Key

• End-user support for Desktop, Laptop, Printer, OS, Email, Software installation, Network, Access control, Camera, Application issues and other IT support related activities.
• Helping users for adoption of existing technology.
• Maintaining the Inventory and documentation related to Server, Storage, network and surveillances, devices.
• Provide the necessary IT support for Meeting and conference room.
• Seating up access for AD, FTP, Access control, Internet access.
• Supervising and ensuring the functioning of the helpdesk activities, resolving issues whenever escalated.
• Making sure that the IT users are raising the request in tool & the same are addressed and managed.
• To align with the organizational & departmental SLAs for end user service requests.
• Assisting the users for adoption of existing technology adoption.
• Coordination with backend team & end user for critical issues.
• Assist in the evaluation of new technologies related to server and network hardware.
• Ensure the IT security procedures are followed as per the Access provided
• Performing support activities related to Windows Server, Firewall, Active Directory, Wi-Fi access, Biometric, Access control, Networking, VMware, Email Server, FTP, Remote Support and Antivirus,
• Maintaining the Inventory and documentation related to Server, Storage, network and surveillances, devices.

Education

Experience:

Technical

Ability to work independently. Having Skills in Project & People management. As a precautionary measure, analyse and implement new security protocols for greater efficiency against any threat or malfunctions. Resolving the existing Network security issue including hardware malfunctions. Investigations of Network Security breach alert. Maintaining & implementing the SOP for Network Security. Knowledge of performing routing protocols (MPLS, HAIPE/IP, QoS, and WAN) . Knowledge of network topology, Leased line, MPLS, PRI link, etc. Systems are back up and running in case of a security attack.

Behavioural

Proactive, motivated, and driven, Ethical team player, Strong interpersonal skills, Emotional maturity, Multitasking, Self-motivated with the ability to work in a fast-moving environment, Strong verbal and written communication skills, highly organized and able to prioritize under pressure, Detail-oriented, Proven ability to deal with highly confidential and sensitive information.