Pharmacist

Strategic Priorities:

Service Booking & Client Coordination

Medicine & Consumables Stock Management

Regulatory Compliance

Shrinkage & Loss Prevention

Operational Coordination

Cross-Functional Support

Key stakeholders

External

• Pets & Pet Parents
• Groomers
• Pet Trainers
• Vets and Behaviourists

Internal

• Training Team (Experience Centre)
• Store Team
• Services Team
• Category/Products Teams

Role directly reports to -

Essential Qualifications

• Diploma/Degree in Pharmacy from a recognized institution
• 1-3 years in pharmacy operations, stock management, and compliance handling.

Functional Competencies

• Knowledge of veterinary and human medicines.
• Understanding of drug storage, handling, and legal compliance.
• Strong coordination and record-keeping skills.
• Familiarity with POS and inventory management systems

Cosmo Competencies

• Personal Impact
• Analytical Thinking
• Drive for Entrepreneurship
• Effective Communication
• People Impact
• Collaboration for Success
• Developing Self & Others
• Accountability of Self & Others
• Business Impact
• Managing Change & Innovation
• Sustainable Customer Focus

Key Responsibilities:

Primary Duties (Core Role)

• Booking & Call Management and Billing management

  Manage vet service bookings, confirmations, rescheduling, and cancellations.
• Handle outbound and inbound reminder calls for upcoming appointments.
• Coordinate with the vet team to ensure schedules are maintained without delays.
• Perform cashiering duties, process transactions, and manage refunds/exchanges as per SOP.

• Medicine Stock Management

  Maintain daily and weekly stock checks for medicines and consumables, ensuring availability as per SKU/MSKU requirements.
• Place stock replenishment requests in coordination with Operations and WH teams.
• Ensure FIFO is followed for all medicines to control expiry-related losses.

• Compliance & Documentation

  Maintain registers and documentation as per legal and regulatory requirements for medicines and controlled substances.
• Ensure proper labeling, storage, and disposal of expired/unused medicines as per regulations.
• Keep all documentation inspection ready xfor authorities.

• Vet Consumables Consumption Booking

  Accurately book consumption of vet consumables in the system after each procedure/service.
• Reconcile usage vs. stock regularly to avoid discrepancies.

• Shrinkage Control

  Maintain shrinkage of medicines and consumables below

  5% of total net sales

  .
• Conduct periodic audits, flag discrepancies, and implement preventive measures.

Secondary / Support Duties (Only When Required)

(Performed only in the absence of EC Leads or Store Sales Staff)

• Assist on the retail sales floor in customer engagement, product recommendation, and sales transactions.
• Support appointment bookings for grooming services when required.
• Help in merchandising, stock replenishment, and planogram compliance for retail products.
• Perform cashiering duties, process transactions, and manage refunds/exchanges as per SOP.

Additional Information:

Functional Training:

• SAP or other relevant ERP/Cash Management Platforms
• MS Excel: Basic

Behavioral Training:

• Communication Skills
• Customer Centricity
• Complaint Handling

Languages required:

Hindi/English

Age Limit:

Max 30 years

Experience in retail pharmacy, preferably in a veterinary or healthcare setup.

Any other information:

Ability to identify and detect issues by doing root cause analysis.