Pet Relationship Manager (Customer Care)

Job Description

High value Pet Care Brand seeks - Pet Relationship Manager (Customer Experience) (Pet Parents apply only) Experience - 0 to 4yrs Salary - 25kpm to 35kpm (As per experience) Location : Koramangala , Banglore Role Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactiverelationship management, a deep understanding of pet care products/services, and the ability to resolvecustomer queries while driving satisfaction and loyalty. Key Responsibilities: 1. Customer Interaction & Support: Handle a high volume of inbound and outbound calls with professionalism and empathy.○ Manage live chat conversations, ensuring prompt and accurate responses. Address customer inquiries, complaints, and concerns effectively, escalating as needed. 2. Account Management: Build and maintain strong, long-term relationships with key customers. Understand individual customer needs and provide tailored recommendations for pet care products /services. Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.3. Product Knowledge: Stay updated on the company’s pet care products and services. Communicate product features, benefits, and proper usage effectively to customers. Qualifications: ● Education: Bachelor’s degree or equivalent in any discipline (preferred) ● Pet Parent - Mandatory ● Experience: Exp in customer-facing key account management role (preferred) Skills: Strong communication and interpersonal skills. Empathy and patience in dealing with customers. Proficiency in CRM tools and live chat platforms. (preferred) Goal-oriented mindset with the ability to meet deadlines and targets. Preferred Traits: Passion for pets and pet care. Ability to work in a fast-paced environment. A problem-solving attitude and attention to detail. WhatsApp resume on - 8447391651 Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person