Pest Control Business Operations Associates

Job Role: Business Operations Associate (Pest Control Company)1. Operations Coordination

• Coordinate day-to-day field operations, technician schedules, and service appointments.
• Ensure timely service delivery and assign service teams based on location and workload.
• Track jobs, closures, and daily operational updates.

2. Customer Service & Support

• Handle customer inquiries, complaints, and service requests via phone, email, and WhatsApp.
• Provide service recommendations, share quotations, and follow up for confirmation.
• Maintain strong customer relationships and ensure high customer satisfaction.

3. Service Documentation & Reporting

• Maintain service reports, job sheets, and treatment documentation.
• Update CRM/ERP with daily service entries, customer data, and follow-up tasks.
• Generate daily, weekly, and monthly operational reports.

4. Coordination With Internal Teams

• Coordinate between sales, technicians, business support, and accounts departments.
• Assist in material requirement planning for technicians (chemicals, equipment, PPE).
• Ensure timely submission of service reports and billing documents.

5. Billing & Collections Support

• Prepare and follow up on invoices for completed services.
• Coordinate with the accounts team for payment collection and reconciliation.
• Track pending payments and inform customers regarding dues.

6. Compliance & Quality Control

• Ensure services follow safety protocols and pest-control standards.
• Maintain documentation for audits, ISO requirements, and government compliance.
• Monitor technician performance and report deviations.

7. Administration & Back-Office Support

• Assist with vendor coordination, petty cash management, and office administration.
• Maintain stock registers for chemicals, equipment, and service materials.
• Support the HR team in maintaining attendance and technician records.

8. Process Improvement

• Identify workflow gaps and suggest process improvements.
• Support the development of SOPs to enhance operational efficiency.
• Assist management in implementing new tools, platforms, and operational strategies.

Key Skills Required

• Strong communication and customer-handling skills
• Good knowledge of MS Excel, CRM/ERP tools
• Multi-tasking and coordination ability
• Basic understanding of pest control services (added advantage)
• Problem-solving and time management

Job Type: Full-time

Pay: ₹18,086.00 - ₹24,402.21 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance

Work Location: In person