People Shared Services Coordinator

About the Role:

Coordinator, People Shared Services

Manager, PSS CoE Enablement

What You Will Do:

Employee Support & Ticket Management

• Handle

  Tier-1

  employee inquiries via the

  JIRA ticketing system

  , providing accurate and timely assistance on HR policies, benefits, and procedures.
• Ensure a smooth and positive experience for employees during key transitions, including

  onboarding, offboarding, and general HR queries

  .

HR Portal & Self-Service Enablement

• Promote and guide employees in using the

  HR Portal

  for self-service access to HR policies, procedures, and knowledge content.
• Assist employees and managers in navigating

  Workday

  and other HR systems to encourage self-sufficiency.

Data Integrity & Systems Management

• Maintain

  data accuracy

  in Workday for employment lifecycle changes, including

  hires, terminations, position management, job profile creation, and reporting

  .

HR Projects & Process Improvements

• Support HR initiatives and projects, such as

  process improvements, system implementations, and workflow enhancements

  .
• Collaborate with HR teams to drive operational efficiency and improve the employee experience.

What You Will Bring:

• 1-3 years of experience in HR operations, shared services, or employee support.
• Strong understanding of HR policies, procedures, and benefits.
• Hands-on experience with ticketing systems (JIRA preferred) and HRIS platforms (Workday).
• Excellent problem-solving skills and ability to provide accurate and timely HR support.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with a customer-first mindset.