What You Will Do: Serve as the Workday system expert and primary point-of-contact for day-to-day supporting tier 1 and tier 2 Workday Inquiries, errors, and data issues. Strong experience in Troubleshooting, HCM Configuration, Advanced Reporting, Security, Org Changes and uploading EIB's to ensure consistent and high-quality business operations. Design, build, and maintain custom reports, including Advanced, Matrix, and other advanced reporting solutions. Perform routine EIBs (One-time payments, Organisation changes, Position creation/change, Job Requisition creation/change, Compensation Changes). Create documentation (SOP's, QRG's) and support training materials for ongoing system updates and enhancements. Partner with key stakeholders to analyse business needs and translate them into technical requirements. Support Workday enhancements that create capacity, reduce risks, enable automation, increase efficiency and enhance the employee experience. Data Hygiene: Ensure data integrity and quality assurance of all data through process improvement, audits, exception reporting, and alerts. What You Will Bring: Experience and Expertise: 3-5 years of HRIS experience, with a strong focus on Workday HCM, EIBs, Security, and Advanced Reporting is must. Jira ticketing tool experience would be a plus. Diverse Workday Knowledge: Experience in multiple Workday functional areas, such as HCM, Compensation, Time & Absence, Performance, Talent, and Benefits. Analytical and Detail-Oriented: Analytical thinker with strong problem solving abilities, an investigative researcher, with a methodical approach to implement new technologies and processes. Effective Communication: Strong customer service orientation, with the ability to communicate effectively both verbally and in written English, explaining technical issues and solutions to non-technical audiences. Proactive and Collaborative: A self-starter who can manage multiple priorities and work well both independently and as part of a team. Tech-Savvy and Solution-Oriented: A passion for technology and a desire to create innovative solutions that drive efficiency and impact.
About the Role: As a Coordinator, People Shared Services , you will play a key role in fostering a workplace culture where employees feel valued, engaged, and heard. As part of the People & Places (HR) team , youll contribute to building a great employee experience by supporting a variety of HR functions. This role offers a unique opportunity to gain hands-on experience across multiple HR domains, collaborating with cross-functional teams to drive efficiency and enhance employee satisfaction. Reporting to the Manager, PSS CoE Enablement , you’ll work closely with the People & Places team and other business functions to ensure seamless HR support and process excellence. If you're passionate about creating meaningful workplace experiences and want to make a direct impact on employee engagement, this role is for you. What You Will Do: Employee Support & Ticket Management Handle Tier-1 employee inquiries via the JIRA ticketing system , providing accurate and timely assistance on HR policies, benefits, and procedures. Ensure a smooth and positive experience for employees during key transitions, including onboarding, offboarding, and general HR queries . HR Portal & Self-Service Enablement Promote and guide employees in using the HR Portal for self-service access to HR policies, procedures, and knowledge content. Assist employees and managers in navigating Workday and other HR systems to encourage self-sufficiency. Data Integrity & Systems Management Maintain data accuracy in Workday for employment lifecycle changes, including hires, terminations, position management, job profile creation, and reporting . HR Projects & Process Improvements Support HR initiatives and projects, such as process improvements, system implementations, and workflow enhancements . Collaborate with HR teams to drive operational efficiency and improve the employee experience. What You Will Bring: 1-3 years of experience in HR operations, shared services, or employee support. Strong understanding of HR policies, procedures, and benefits. Hands-on experience with ticketing systems (JIRA preferred) and HRIS platforms (Workday). Excellent problem-solving skills and ability to provide accurate and timely HR support. Strong attention to detail and commitment to data accuracy. Ability to manage multiple priorities in a fast-paced environment. Strong communication and interpersonal skills with a customer-first mindset.