People Services Knowledge Base Manager

As the People Services Knowledge Base Manager at Sanofi, you will be part of the Business Operations team within the People Services Program Management organization. Reporting to the People Services Connect to Resolve Manager, your main responsibility will be to ensure the effective application of the C2R Golden Rules for Content Management in various countries. Your focus will be on maintaining the quality of the Knowledge Base (KB) within the People Services scope, working towards operational excellence within the Connect to Resolve (C2R) domain. You will collaborate with operational teams to prioritize Content Management based on User Experience, ensuring that best practices are followed. By providing guidance and expertise on Content Management topics, you will play a crucial role in enhancing the User Experience for our articles. This role offers the opportunity to work in an international setting, engage with diverse teams, propose innovative ideas, and contribute to a dynamic work environment. **Key Responsibilities:** - Maintain KB Governance in alignment with the People Services C2R Manager - Ensure adherence to global content creation standards - Conduct regular quality audits of local KBs - Monitor language strategy compliance - Act as a Subject Matter Expert in KB-related activities - Develop training materials and conduct training sessions for operational teams - Support in KB-related duties - Drive continuous improvement through effective stakeholder management and quality management skills **Qualifications Required:** - Bachelor's degree - At least 3 years of experience in Knowledge Management (Content & Quality management) - Strong analytical skills - Effective stakeholder management abilities - Proficiency in Microsoft Office - Knowledge of Service NOW and Microsoft PowerBI would be advantageous - Fluency in English and soft skills necessary to work collaboratively in an international and functional matrix environment As the People Services Knowledge Base Manager at Sanofi, you will be part of the Business Operations team within the People Services Program Management organization. Reporting to the People Services Connect to Resolve Manager, your main responsibility will be to ensure the effective application of the C2R Golden Rules for Content Management in various countries. Your focus will be on maintaining the quality of the Knowledge Base (KB) within the People Services scope, working towards operational excellence within the Connect to Resolve (C2R) domain. You will collaborate with operational teams to prioritize Content Management based on User Experience, ensuring that best practices are followed. By providing guidance and expertise on Content Management topics, you will play a crucial role in enhancing the User Experience for our articles. This role offers the opportunity to work in an international setting, engage with diverse teams, propose innovative ideas, and contribute to a dynamic work environment. **Key Responsibilities:** - Maintain KB Governance in alignment with the People Services C2R Manager - Ensure adherence to global content creation standards - Conduct regular quality audits of local KBs - Monitor language strategy compliance - Act as a Subject Matter Expert in KB-related activities - Develop training materials and conduct training sessions for operational teams - Support in KB-related duties - Drive continuous improvement through effective stakeholder management and quality management skills **Qualifications Required:** - Bachelor's degree - At least 3 years of experience in Knowledge Management (Content & Quality management) - Strong analytical skills - Effective stakeholder management abilities - Proficiency in Microsoft Office - Knowledge of Service NOW and Microsoft PowerBI would be advantageous - Fluency in English and soft skills necessary to work collaboratively in an international and functional matrix environment