Role description
Incident Management
- Troubleshoot and resolve platform application issues related to configuration and integrations
- Collaborate with internal teams and external partners to ensure timely resolution of incidents
Service Requests
- Execute configuration changes for new integrations email management and template creation
- Support business teams with platform setup and customization requests
Problem Management
- Conduct Root Cause Analysis RCA for recurring incidents and document findings
- Recommend and implement preventive measures to reduce future occurrences
Monitoring
- Monitor APIs workflows and data extracts to ensure platform performance and data accuracy
- Proactively identify and address anomalies or performance issues
Data Fixes
- Perform data corrections and compliance related updates including DSAR Data Subject Access Requests
Enhancements
- Support onboarding of new partners and connectors
- Assist in the development and deployment of new dashboards and reporting tools
Required Skills Qualifications
- Bachelors degree in Computer Science Information Systems or a related field
- Specialist or having work experience in customer data platform in any of CDP tools like Epsilon Adobe Salesforce
- Work experience with developing and managing API integrations with all data consumers in client side for marketing needs
- Specialist in Data bricks architecture with mandatory 23 yrs of experience in supporting and analyzing large datasets to identify trends patterns and provide insights
- Proficiency in SQL management and experience in maintaining reporting and analytics
- Candidate should have good experience in Service Management handling Major Incident Management and release management for customers
- Collaborate with cross functional teams to understand business requirements and deliver solutions on data needs
- Analyzing data from various data sources including structured and unstructured data including PII data from customer first party data system
- Knowledge in Power BI Tableau integrations and upstreamdownstream integrations
- Developing dashboards and ensure data accuracy and reliability in all reporting
- Experience with cloud platform and understanding of data governance and security best practices
- Experience in analyzing data errors and apply fixes by maintaining data quality standards
- Coordinate with Data scientists and implement machine learning models on Data bricks platform
- Implement data lake solutions and provide insights on optimized data storage solutions
- Proficiency in Data bricks workflow schedulers and
- Effectively communicate to stakeholders and influence the decisions based on data insights
- 3 years of experience in software support customer data platforms Epsilon People Cloud
- Strong understanding of customer data management campaign operations and platform configuration
- Experience with incident and problem management tools eg ServiceNow Jira
- Familiarity with API monitoring workflow automation and data extract processes
- Excellent analytical communication and collaboration skills
Skills
Mandatory Skills : HTML/HTML5,JavaScript,Campaign Operations
About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/. Please also note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTIMindtree for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTIMindtree disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
