Pega Application/DevOps Support Engineer

As a dynamic, client-focused Pega Application & DevOps Support Engineer, your role will be crucial in ensuring the stability, performance, and seamless deployment of enterprise applications built on the Pega platform. You will act as a technical bridge between clients and internal teams, facilitating rapid incident resolution, smooth delivery, and continuous improvement of mission-critical systems. Expect to engage directly with international clients in high-pressure, fast-paced environments as part of a 24/7 global support rotation to maintain reliable, compliant, and secure systems. **Key Responsibilities:** - **Application Support & Maintenance** - Provide L2/L3 technical support for Pega applications across production, UAT, and development environments, ensuring SLA adherence, proactive communication, and timely resolution. - Monitor system health using Pega PDC or similar tools, conduct Root Cause Analysis (RCA), and collaborate with developers for long-term fixes. - Troubleshoot complex application, integration, and database issues (PostgreSQL, Oracle, MSSQL), including query optimization and tuning. - Maintain detailed SOPs, RCA reports, and technical documentation to ensure compliance. - **DevOps & Modern Infrastructure** - Manage and optimize CI/CD pipelines using GitLab, Jenkins, or Azure DevOps for containerized Pega deployments. - Support Pega Infinity applications in Docker/Kubernetes environments (AKS, EKS, GKE). - Configure and maintain servers like Tomcat, WebLogic, WebSphere, integrate web layers, and support cloud platforms such as AWS, Azure, GCP. - Build and maintain deployment scripts (Bash, Python, YAML) for automation to minimize downtime. - Plan and execute Pega platform upgrades and migrations, utilizing container strategies for zero-downtime delivery. - Manage version control (Git) and handle RAP deployments across various environments. - Collaborate closely with Service Desk, NOC/SOC, and Compliance teams to meet SLA and security commitments. **Required Skills & Experience:** - **Technical Foundation** - Possess 2+ years of experience in Pega Application Support and DevOps operations. - Strong understanding of Pega Infinity, case management, performance tuning, and system administration. (Pega Certifications - CSA, CSSA - are a plus) - Hands-on experience with GitLab, Jenkins, Azure DevOps. - Proficiency in Docker, Kubernetes, and cloud-native deployments. - Experience with Tomcat, WebLogic, Apache, Nginx, Linux/Windows Admin, and monitoring tools. - Strong SQL skills and RDBMS troubleshooting (PostgreSQL, Oracle, MSSQL). - Automation skills using Bash, Python, or YAML. **Soft Skills & Work Environment:** - Excellent English communication skills to engage with non-technical clients effectively. - Thrive in fast-paced, high-pressure environments with a multi-tasking approach. - Committed to a 24/7 rotational shift schedule, including weekends and holidays. This role offers you global exposure to leading Pega deployments across industries, a collaborative work environment with DevOps, Compliance, and Security teams, continuous learning opportunities through hands-on cloud and automation projects, and a clear path to advance in DevOps Engineer or Pega Architect career tracks.,