About Us At EvonSys, we are driving innovation in global ITSM operations, security, and compliance. As part of our growth journey, we are strengthening our Compliance Division under the Global ITSM Team and looking for an experienced Compliance Analyst to support our internal audit, compliance, and data privacy initiatives. If you have hands-on experience with ISMS (ISO/IEC 27001), PIMS (ISO/IEC 27701), SOC 2 audits, and data privacy compliance, and are passionate about enabling secure, compliant IT operations, we would love to hear from you! Your Key Responsibilities Conduct internal audits & readiness assessments for: ISMS (ISO/IEC 27001:2022) PIMS (ISO/IEC 27701:2019) SOC 2 Type II Privacy regulations (GDPR, PDPA, etc.) 2.Maintain audit evidence repositories, compliance logs, and risk registers. 3.Collaborate with IT, Service Desk, NOC, SOC teams to gather technical audit evidence, validate controls, and ensure compliance across global operations. 4.Support external audit coordination, non-conformity management, risk assessment tracking, and reporting. 5.Assist in data privacy compliance activities, including DPIAs, data flow mapping, consent management, and employee awareness programs. 6.Contribute to policy updates, SOP creation, compliance process enhancements, and audit documentation. Who You Are (Required Skills & Experience) 2+ years of experience in ISMS, PIMS, and SOC 2 internal audits or compliance support roles. Familiar with: ISO/IEC 27001:2022 ISO/IEC 27701:2019 SOC 2 Trust Principles GDPR, PDPA, and other privacy regulations Hands-on experience in evidence collection, audit reporting, compliance dashboards, and risk management. Exposure to technical control validations including firewalls, vulnerability management, IAM, endpoint security logs, etc. Strong documentation, process management, and audit lifecycle management skills. Good to Have (Added Advantage) Familiarity with ITSM, NOC, SOC operations. Experience with compliance tools, GRC platforms. Knowledge of cloud security and data privacy in hybrid/SaaS environments. Certifications (preferred): ISO 27001 Lead Auditor/Implementer ISO 27701 Awareness SOC 2 Awareness Essential Soft Skills High attention to detail & accuracy. Proactive, compliance-first mindset. Strong stakeholder collaboration and communication skills. Ethical, reliable, and able to manage multiple priorities under pressure. Self-motivated and disciplined to work in hybrid and global operations . Why Join Us? Be part of a global, cross-functional compliance team. Exposure to leading standards and frameworks in cybersecurity, privacy, and compliance. Hybrid working model with flexibility and work-life balance. Opportunities to grow in compliance, privacy, and audit management in a fast-paced, global environment. Show more Show less

Responsibilities: Analyze and identify potential security threats, vulnerabilities, and incidents; escalate issues to L2/L3 teams as necessary. Manage and resolve IT service requests, ensuring proper escalation and timely closure in line with SLA requirements. Deliver responsive and efficient first-level support to end users across hardware, software, and network environments. Support cloud administration activities and assist with system migrations as needed. Monitor and respond to security alerts from SIEM and EDR tools. Maintain accurate IT documentation and produce basic technical reports. Oversee IT asset management processes including vendor coordination, shipping/receiving, and inventory tracking. Facilitate smooth onboarding and offboarding of employees, ensuring IT readiness and compliance. Troubleshoot issues related to laptops, printers, basic networking, and core business applications. Perform basic administration of Linux server environments and provide ongoing support. Manage core enterprise platforms such as Microsoft O365, Intune MDM, and Active Directory. Operate effectively in a structured 24x7 roster-based environment, adhering to shift schedules and response SLAs. Consistently meet operational objectives and service targets in a highly demanding, time-sensitive environment. Requirements: Bachelor’s degree in IT, Computer Science, Networking, or a related field. 1-2 years of experience in IT service desk / NOC environment. Basic understanding of networking, cloud computing, and IT infrastructure. Ability to work independently under pressure, adapt to new technologies quickly, and operate effectively in a multinational team. Willingness to work in a 24x7 shift rotation, including weekends and holidays. Strong communication skills, problem-solving abilities, and a proactive approach to customer service. Familiarity with ISO 27001/27701 compliance and experience working with foreign clients is a plus. Commitment to following company policies and upholding the highest ethical standards Show more Show less

Location: Hyderabad, India Department: Global ITSM Team Shift: 24x7 Roster-Based (Rotational) Position Overview We are seeking a proactive and technically proficient Level 2 Service Desk Engineer to join our Global ITSM Team in Hyderabad. The ideal candidate will bring hands-on experience with enterprise technologies, strong troubleshooting skills, and a commitment to delivering high-quality IT support in a dynamic 24x7 global environment. Key Responsibilities : Networking & Infrastructure Strong understanding of Cisco Meraki configuration and troubleshooting. Experience managing virtualization platforms such as Proxmox and Hyper-V. Proficient in patch management and vulnerability remediation for Linux and Windows systems. Skilled in troubleshooting web servers and applications, including Tomcat, Nginx, and Apache. Experience managing PostgreSQL databases, including backup, recovery, and performance optimization. Resolve issues related to Windows Server, Active Directory, Linux, O365, and other enterprise systems. Collaboration & Productivity Tools Expertise with Office 365, including Exchange Admin, SharePoint, and Teams. Handle user onboarding, including account provisioning and hardware setup. Security & Access Management Exposure to Beyond Trust PAM solutions is preferred. Understanding of access control principles and security best practices. Cloud Platforms Foundational knowledge of AWS setup and administration. AWS certification is a plus. General IT Support Handle Level 2 incidents, service requests, and escalations within a 24x7 environment. Serve as an escalation point for complex technical issues from L1 support. Collaborate closely with Level 3, DevOps, and Compliance teams to ensure end-to-end issue resolution and adherence to operational standards. Infrastructure Monitoring & Observability – Monitoring Tool Exposure In-depth experience configuring and managing enterprise-grade observability and monitoring tools, especially Datadog. Design and maintain dashboards, alerts, and automated reports to enhance system performance visibility and enable proactive incident management. Optimize monitoring configurations for scalability, real-time reporting, and hybrid cloud/on-Prem environments. Integrate monitoring platforms with ITSM systems, ticketing tools, and collaboration platforms for streamlined operations. Collaborate with DevOps, Infrastructure, and Compliance teams to ensure monitoring aligns with performance and policy requirements. Proficient in Visio or draw.io for creating network diagrams and technical documentation. Documentation & Compliance Maintain up-to-date documentation, SOPs, and knowledge base articles. Ensure adherence to ITIL best practices and organizational compliance standards. Mentorship & Team Collaboration Support onboarding and training of new team members. Collaborate with global IT teams across multiple time zones to ensure seamless support delivery. Required Skills & Experience 2–4 years of experience in a Level 2 IT support or service desk role. Experience working in 24x7 shift-based global IT operations. Strong diagnostic and troubleshooting abilities under pressure. Ability to work independently and manage priorities effectively. Excellent verbal and written communication skills with a professional demeanor. Soft Skills High emotional intelligence and tact in handling sensitive or high-impact issues. Strong collaboration and stakeholder management skills. Curiosity-driven and adaptable to evolving technologies and tools. Show more Show less