About Us At EvonSys, we are driving innovation in global ITSM operations, security, and compliance. As part of our growth journey, we are strengthening our Compliance Division under the Global ITSM Team and looking for an experienced Compliance Analyst to support our internal audit, compliance, and data privacy initiatives. If you have hands-on experience with ISMS (ISO/IEC 27001), PIMS (ISO/IEC 27701), SOC 2 audits, and data privacy compliance, and are passionate about enabling secure, compliant IT operations, we would love to hear from you! Your Key Responsibilities Conduct internal audits & readiness assessments for: ISMS (ISO/IEC 27001:2022) PIMS (ISO/IEC 27701:2019) SOC 2 Type II Privacy regulations (GDPR, PDPA, etc.) 2.Maintain audit evidence repositories, compliance logs, and risk registers. 3.Collaborate with IT, Service Desk, NOC, SOC teams to gather technical audit evidence, validate controls, and ensure compliance across global operations. 4.Support external audit coordination, non-conformity management, risk assessment tracking, and reporting. 5.Assist in data privacy compliance activities, including DPIAs, data flow mapping, consent management, and employee awareness programs. 6.Contribute to policy updates, SOP creation, compliance process enhancements, and audit documentation. Who You Are (Required Skills & Experience) 2+ years of experience in ISMS, PIMS, and SOC 2 internal audits or compliance support roles. Familiar with: ISO/IEC 27001:2022 ISO/IEC 27701:2019 SOC 2 Trust Principles GDPR, PDPA, and other privacy regulations Hands-on experience in evidence collection, audit reporting, compliance dashboards, and risk management. Exposure to technical control validations including firewalls, vulnerability management, IAM, endpoint security logs, etc. Strong documentation, process management, and audit lifecycle management skills. Good to Have (Added Advantage) Familiarity with ITSM, NOC, SOC operations. Experience with compliance tools, GRC platforms. Knowledge of cloud security and data privacy in hybrid/SaaS environments. Certifications (preferred): ISO 27001 Lead Auditor/Implementer ISO 27701 Awareness SOC 2 Awareness Essential Soft Skills High attention to detail & accuracy. Proactive, compliance-first mindset. Strong stakeholder collaboration and communication skills. Ethical, reliable, and able to manage multiple priorities under pressure. Self-motivated and disciplined to work in hybrid and global operations . Why Join Us? Be part of a global, cross-functional compliance team. Exposure to leading standards and frameworks in cybersecurity, privacy, and compliance. Hybrid working model with flexibility and work-life balance. Opportunities to grow in compliance, privacy, and audit management in a fast-paced, global environment. Show more Show less
Responsibilities: Analyze and identify potential security threats, vulnerabilities, and incidents; escalate issues to L2/L3 teams as necessary. Manage and resolve IT service requests, ensuring proper escalation and timely closure in line with SLA requirements. Deliver responsive and efficient first-level support to end users across hardware, software, and network environments. Support cloud administration activities and assist with system migrations as needed. Monitor and respond to security alerts from SIEM and EDR tools. Maintain accurate IT documentation and produce basic technical reports. Oversee IT asset management processes including vendor coordination, shipping/receiving, and inventory tracking. Facilitate smooth onboarding and offboarding of employees, ensuring IT readiness and compliance. Troubleshoot issues related to laptops, printers, basic networking, and core business applications. Perform basic administration of Linux server environments and provide ongoing support. Manage core enterprise platforms such as Microsoft O365, Intune MDM, and Active Directory. Operate effectively in a structured 24x7 roster-based environment, adhering to shift schedules and response SLAs. Consistently meet operational objectives and service targets in a highly demanding, time-sensitive environment. Requirements: Bachelor’s degree in IT, Computer Science, Networking, or a related field. 1-2 years of experience in IT service desk / NOC environment. Basic understanding of networking, cloud computing, and IT infrastructure. Ability to work independently under pressure, adapt to new technologies quickly, and operate effectively in a multinational team. Willingness to work in a 24x7 shift rotation, including weekends and holidays. Strong communication skills, problem-solving abilities, and a proactive approach to customer service. Familiarity with ISO 27001/27701 compliance and experience working with foreign clients is a plus. Commitment to following company policies and upholding the highest ethical standards Show more Show less
Location: Hyderabad, India Department: Global ITSM Team Shift: 24x7 Roster-Based (Rotational) Position Overview We are seeking a proactive and technically proficient Level 2 Service Desk Engineer to join our Global ITSM Team in Hyderabad. The ideal candidate will bring hands-on experience with enterprise technologies, strong troubleshooting skills, and a commitment to delivering high-quality IT support in a dynamic 24x7 global environment. Key Responsibilities : Networking & Infrastructure Strong understanding of Cisco Meraki configuration and troubleshooting. Experience managing virtualization platforms such as Proxmox and Hyper-V. Proficient in patch management and vulnerability remediation for Linux and Windows systems. Skilled in troubleshooting web servers and applications, including Tomcat, Nginx, and Apache. Experience managing PostgreSQL databases, including backup, recovery, and performance optimization. Resolve issues related to Windows Server, Active Directory, Linux, O365, and other enterprise systems. Collaboration & Productivity Tools Expertise with Office 365, including Exchange Admin, SharePoint, and Teams. Handle user onboarding, including account provisioning and hardware setup. Security & Access Management Exposure to Beyond Trust PAM solutions is preferred. Understanding of access control principles and security best practices. Cloud Platforms Foundational knowledge of AWS setup and administration. AWS certification is a plus. General IT Support Handle Level 2 incidents, service requests, and escalations within a 24x7 environment. Serve as an escalation point for complex technical issues from L1 support. Collaborate closely with Level 3, DevOps, and Compliance teams to ensure end-to-end issue resolution and adherence to operational standards. Infrastructure Monitoring & Observability – Monitoring Tool Exposure In-depth experience configuring and managing enterprise-grade observability and monitoring tools, especially Datadog. Design and maintain dashboards, alerts, and automated reports to enhance system performance visibility and enable proactive incident management. Optimize monitoring configurations for scalability, real-time reporting, and hybrid cloud/on-Prem environments. Integrate monitoring platforms with ITSM systems, ticketing tools, and collaboration platforms for streamlined operations. Collaborate with DevOps, Infrastructure, and Compliance teams to ensure monitoring aligns with performance and policy requirements. Proficient in Visio or draw.io for creating network diagrams and technical documentation. Documentation & Compliance Maintain up-to-date documentation, SOPs, and knowledge base articles. Ensure adherence to ITIL best practices and organizational compliance standards. Mentorship & Team Collaboration Support onboarding and training of new team members. Collaborate with global IT teams across multiple time zones to ensure seamless support delivery. Required Skills & Experience 2–4 years of experience in a Level 2 IT support or service desk role. Experience working in 24x7 shift-based global IT operations. Strong diagnostic and troubleshooting abilities under pressure. Ability to work independently and manage priorities effectively. Excellent verbal and written communication skills with a professional demeanor. Soft Skills High emotional intelligence and tact in handling sensitive or high-impact issues. Strong collaboration and stakeholder management skills. Curiosity-driven and adaptable to evolving technologies and tools. Show more Show less
You should have a Bachelor's / masters degree in engineering, preferably Computer Science or Information Technology. With at least 5 years of Development experience in core Technologies like .NET / Java. Additionally, you must possess a minimum of 3 years of PEGA Robotics development experience & PEGA BPM Integration. Excellent communication skills are essential. It would be advantageous to have experience working within an agile, continuous integration environment. A background or experience in the Banking & finance domain is desired. As a part of your roles & responsibilities, you will be hands-on involved in Development on PEGA Robotics Automation projects. This includes developing custom code using C# and Oracle PL/SQL scripting. You will also be responsible for integrating and deploying solutions in Robot Manager and PEGA BPM platform. Deployment and administration of BOTS in Azure cloud ecosystem, supporting production deployments on a monthly basis will be part of your tasks. Working in an Agile environment, you will ensure self-accountability for project delivery. Understanding the business process and enhancing the BOT performance by fine-tuning the BOT activities will be crucial. You will also be responsible for solving technical issues related to the RPA platform on VM environment, troubleshooting basic network, application, and access issues. Collaborating with IT management teams on changing Business and Usual (BAU) directives and advanced planning activities that affect the RPA team is expected. You will work with peers to address all RPA issues and ensure consistent uptime for all BOT (VM machines). Documenting all procedures related to RPA support and being accountable for every assigned task for fixing and delivering the right support is part of your responsibilities. You will also ensure that any automation delivered is registered in the Agency's Bot Registry upon release to Production. Developing and maintaining automated process documentation, as well as maintaining and modifying existing RPA Bot processes to enhance performance, correct errors/bugs, and adapt to new configurations will be crucial. Additionally, you will participate in the identification of new business processes that can benefit from the use of RPA solutions.,
Key Responsibilities Platform Stability & Performance Own end-to-end platform stability across services and components. Monitor system performance, identify bottlenecks, and drive resolution. Define and track key metrics (latency, uptime, error rates) to measure platform health. Issue Identification & Technical Debt Build and maintain a backlog of platform issues and tech debt. Prioritize and coordinate resolution with development teams. Ensure timely closure of high-impact issues through structured triage. Platform Design & Architecture Collaborate on evolving platform architecture to meet scalability and reliability goals. Align platform design with non-functional requirements (NFRs) such as security, performance, and maintainability. Contribute to long-term platform roadmap and modernization initiatives. Tooling & Automation Evaluate and implement monitoring and observability tools. Automate health checks, performance benchmarks, and reporting dashboards. What Success Looks Like A stable, scalable platform with reduced incidents and faster recovery times. Clear governance and monitoring processes in place. A well-defined roadmap for platform evolution and technical debt reduction. Strong collaboration between platform, product, and engineering teams. Skills/Requirements: Certified Lead System Architect + Certified Decisioning Architect (w/ hands on Decisioning experience) Location - Hyderabad / Chennai Show more Show less
Key Responsibilities Product Development Support Collaborate with the Product Manager to maintain and refine the product backlog Write and update user stories, acceptance criteria, and simple documentation Participate in sprint planning, grooming, and daily stand-ups to support engineering execution Work with the BA and Solution Architect to understand requirements and feasibility User & Market Research Conduct basic competitor research and summarize key insights Participate in user research sessions and document findings Support hypothesis validation and contribute to discovery activities Data & Reporting Track and report key product metrics and sprint progress Assist in QA test case reviews and UAT coordination Support analysis of user behavior and usage trends to inform prioritization Cross-functional Coordination Work closely with QA, Delivery Manager, and UX to ensure timely and quality releases Assist in communication across internal teams (Sales, Support, Marketing) when required Help organize product demos, feedback sessions, and stakeholder walkthroughs Pre-sales Support Occasionally support the Sales team by participating in demos and presentations Assist in responding to RFPs and preparing product-related materials for sales conversations Support ROI discussions with prospects and customers Represent the product at internal and external events (e.g., webinars, tradeshows) Required Qualifications 2+ years of experience in product management, business analysis, or related disciplines Overall, 5+ years of experience in the technology domain as a software developer, QA or in any other engineering or business management discipline. Experience in the financial, banking or lending domain. Subject matter expertise in the domain area of the product being managed Demonstrated interest in technology, user experience, and business strategy Strong written and verbal communication skills Familiarity with Agile development methodologies Bachelor's degree in Business, Computer Science, Engineering, or related field Comfort with productivity tools (e.g., Jira, Confluence, Excel, Notion, Miro) Preferred Qualifications Internship or coursework in product management, UX, or software delivery Exposure to low-code platforms such as Pega, Mendix, or Salesforce Basic understanding of the software development lifecycle and APIs Experience working on user-centric products or internal tools Experience with Pega blueprint. Success Metrics Timely delivery and documentation of user stories and tasks Quality and accuracy of backlog contributions Improvement in product team velocity and communication Positive feedback from Product leadership and delivery team Demonstrated learning, ownership, and growth mindset over time Career Growth Path This role is designed as a launchpad into Product Management. Strong performance as an APM at EvonSys may lead to advancement into: Product Manager (L2) Business-focused or Technical PM roles Specialized tracks in Growth, Platform, or Operations Location : Hyderabad/ Chennai
Job Requirement Ability to create good acceptance and integration test automation scripts and integrate with Continuous integration (Jenkins/Bamboo). Strong organizational and problem-solving skills with great attention to detail, critical thinking, solid communication, and proven leadership skills - with the ability to lead multiple test paths simultaneously. Knowledge in security testing, performance testing, performance tuning is a definite plus. Passion for achieving excellence in technical, process, product quality and reliability. Must be highly detail and technology-oriented and possess excellent communications skills. Desired Candidate Profile should have: Minimum 8-12 years of experience in Software Testing Strong knowledge of Software Testing Lifecycle (STLC) Good Experience in Coding: Core Java, & Selenium. Expertise on API and BDD. Hands on experience on Manual and Automation API Testing tools. Experience in Test Strategy, Test Planning Hands on experience working on Automation Testing framework. Good Experience about software development to build and use automation frameworks using technologies: Java, Selenium, Cucumber, Soap UI, REST, JSON and XML, Eclipse IDE, etc. Experience in BDD (Cucumber), TestNG framework. Experience in Functional, Usability, Compatibility, Accessibility, Regression, Requirements / Documentation testing. Experience in test planning and estimations Experience in web application testing (JS, HTML, CSS) Knowledge of common tools/technologies used in testing: SQL, XML, JSON, Fiddler, Postman, HP ALM Experience in API Testing - Understanding of client-server architecture and communication principles. Basic knowledge of SQL, UNIX - Knowledge of Selenium scripts, Jenkins is added advantage. Experience working in Agile team. Good communication skills Will be a plus. Banking domain experience will be a plus. Location: Chennai/ Hyderabad