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Cognizant
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PE-Customer Service PR

PE-Customer Service PR

Cognizant

0 years

0 Lacs

indore madhya pradesh

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

customer service english communication skills

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary

Join our team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and maintaining the companys reputation. With a focus on order entry and customer service you will handle inquiries and resolve issues efficiently. This work-from-home position offers rotational shifts providing flexibility and a dynamic work environment.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Handle order entries accurately to ensure seamless processing and delivery.
Communicate effectively with customers in English both written and spoken to ensure clarity and understanding.
Collaborate with team members to improve service delivery and customer satisfaction.
Utilize customer feedback to identify areas for improvement and implement solutions.
Maintain detailed records of customer interactions and transactions for future reference.
Assist in developing customer service protocols to enhance efficiency and effectiveness.
Monitor customer service metrics to ensure performance targets are met.
Adapt to rotational shifts demonstrating flexibility and commitment to the role.
Stay updated on product knowledge to provide accurate information to customers.
Engage with customers in a professional manner fostering positive relationships.
Utilize problem-solving skills to address complex customer issues.
Contribute to the companys purpose by enhancing customer experiences and building brand loyalty.

Qualifications

Possess strong communication skills in English both written and spoken.
Demonstrate proficiency in customer service and order entry processes.
Exhibit problem-solving abilities to address customer concerns effectively.
Show adaptability to work in rotational shifts and a remote environment.
Have a keen attention to detail to ensure accuracy in order processing.
Display a customer-centric approach to service delivery.
Prior experience in customer service is preferred but not mandatory.

Certifications Required

Customer Service Certification English Language Proficiency Certification

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PE-Customer Service PR