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Cognizant
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PE-Customer Service PR

PE-Customer Service PR

Cognizant

0 years

0 Lacs

kolkata west bengal

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

customer service english databases communication skills

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and smooth order processing. This entry-level position offers the opportunity to work from home with rotational shifts providing support in English. Your contributions will directly impact our customer experience and overall company success.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
Manage order entry processes with accuracy and attention to detail.
Communicate effectively with customers to ensure their needs are met.
Collaborate with team members to improve service delivery and customer satisfaction.
Utilize technical skills to navigate customer service software and databases.
Adapt to rotational shifts to ensure consistent support for customers.
Maintain a professional and empathetic demeanor in all customer interactions.
Identify opportunities to enhance customer service processes and suggest improvements.
Document customer interactions and feedback for continuous improvement.
Stay updated on product knowledge to provide accurate information to customers.
Handle customer complaints with patience and provide appropriate solutions.
Support the team in achieving customer service targets and goals.
Contribute to a positive work environment by sharing knowledge and best practices.

Qualifications

Demonstrate strong communication skills in English both written and spoken.
Possess basic technical skills for efficient use of customer service tools.
Exhibit attention to detail and accuracy in order entry processes.
Show willingness to work in rotational shifts to meet customer needs.
Display a customer-centric approach with a focus on satisfaction.
Have the ability to work independently from home while maintaining productivity.
Bring a proactive attitude towards learning and adapting to new challenges.

Certifications Required

Customer Service Certification or equivalent experience preferred.

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PE-Customer Service PR