Posted:11 hours ago|
Platform:
Work from Office
Full Time
- Behavioral Analytics & Insights: Analyze client behavior patterns to identify retention risks and opportunities.
- Strategic Client Engagement: Establish proactive communication with top clients and assigned franchises to enhance relationships.
- Retention Strategy Execution: Develop and implement retention frameworks, including tailored action plans for high-value client retention.
- Stakeholder Collaboration: Coordinate with sales, operations, finance, and marketing teams to align retention efforts with overall business objectives.
- Issue Resolution & Risk Mitigation: Conduct client feedback assessments, identify concerns, and design strategies to improve satisfaction levels.
- Revenue Growth Initiatives: Implement programs to increase client activation, enhance loyalty, and drive revenue growth.
- Performance Monitoring: Utilize data-driven metrics to measure retention effectiveness and improve engagement strategies
- Cross sell of multiple products
- Flexible to travel and meet impacted clients
Success Metrics:
- Improved retention rates of top clients.
- Increased client activation and engagement.
- Measurable revenue increments from top 5% clients.
- Enhanced client satisfaction and long-term loyalty.
Angel One
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