Payroll Expert

Key Responsibilities

• Support operational execution of payroll strategic objectives across teams and regions
• Implement payroll processes and standards with guidance and training for users
• Respond to payroll service requests and resolve issues or escalate as needed
• Track and troubleshoot service errors, analyzing messages and user queries
• Evaluate payroll services and contribute to continuous improvement initiatives
• Collaborate on payroll-related projects at country or business unit level
• Provide expert advice on payroll systems, compliance, and customer-focused solutions

Essential Requirements

• Bachelor’s degree or equivalent education and experience
• Proficiency in written and spoken English
• 3–4 years of proven experience in payroll operations for India and APAC countries like Australia, New Zealand, and the Philippines
• Familiarity with payroll systems; ADP experience preferred
• Knowledge of country-specific payroll regulations and tax compliance
• Strong customer focus with proactive problem-solving skills

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards